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Reactive client support and App doing perfectly its job!
I have used it on many stores now. Just the peace of mind is worth it.
Prompt customer service response
easy to use
and make the website much faster. it's worth the money for sure.
sorry to change the review from 5 stars to 1 star
but that's what you get when you remove the (alt text images) anytime we optimize the images.
this is our 6th time filling up the alt texts for over 2100 items,,, so much work! and it hurt our ranking too.
and today we find out what app is causing this
so yesssssss! 1 star and it's not changing
Hi Ecigaretteempire!
We now have the ability to respond to App reviews, so we wanted to clarify this case from March 2017.
We are sorry to hear you had these troubles, but we do not agree with this allegation and confident that it wasn’t our app that removed your alt texts.
We are familiar with updating alt texts because we have offered another app since 2016 which specializes in Alt Text Optimization. The Image Optimizer app didn’t have the ability to update alt texts in 2017. In addition, you stated that your alt texts were removed several times, and you had to fill up the alt texts 6 times. It couldn't be our app, because our app updated your images only once.
We completely understand your frustration and offered our help to identify the actual cause of the problem. If you had accepted our offer to help, we could have contacted the Shopify Tier 2 Support and asked them to check the Shopify logs for your store. This could have helped to determine the actual problem.
We are sorry that you didn’t give us the opportunity to help you identify the actual cause of the problem. We encourage our customers to get in touch with us directly if they have any questions or problems.
- Steve
Great app and does exactly as it says, improves load times and also vitalii is great for support, definitely worth it
Thank you so much for taking the time to leave us this amazing review! We’re pleased to hear that both the Image Optimizer app and our Support team were helpful and effective. Please don't hesitate to reach out if you have any questions about our app!
- Alex
Good job at doing what they do...optimizing images and the price is great!
Great stuff, this Just saved me my weekend, BIG Thanks Love from www.hellofrontrow.co.uk
Great App. Does the job for free.
Affordable and easy to use, saves a huge amount of time if you've got bulk images.
www.westbrothers.com.au
This app really helped me speed up my site, just by optimizing my images. I am pleased to say the least. When I add images, they get optimized immediately and automatically. So far, so good, I have no complaints.