LoyaltyHarbour Image Optimizer

Hi Asdmbeverlyhills!

Thank you for your feedback and for being our loyal customer since October 2016.

We now have the ability to respond to App reviews so we wanted to take this chance to reach out! Our customer representative contacted you several times in 2016 to ask you to provide more information but didn’t get any response:(

Our app is still installed on your Shopify store. Please feel free to get in touch with us directly with any concerns. We can clear up any questions you may have about our app!

We appreciate your feedback and would be happy to help you out if you still experiencing problems!

- Steve

Hi Asher!

Thanks for your feedback. We now have the ability to respond to App reviews so we wanted to clarify this case from April 2017. Our customer representative reached out to you at that time to help clear up your questions.

Our app can automatically compress Product, Collection, Asset, and Blog Post Featured images. Unfortunately, Shopify doesn’t allow access to the images stored in the Shopify Files section. This means that we can’t optimize them automatically, and you should compress them manually before uploading to Shopify. We created a special tool for this task - “Manual File Uploader”. It is an easy-to-use tool which allows compressing your banners in our app with the same image compression algorithms.

Our app also provides detailed optimization history and can be easily accessed through our dashboard: App - Dashboard - Optimization history.

If there are any other questions we can help out with, feel free to get in touch with us!

Thanks again for your feedback! - Vitalii