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Poor user experience and very tricky.
- When installing the app, you are immediately taken to a workflow that forces you to optimize all of your website photos regardless of whether you want to or not.
- It won't let you see the "optimised" version in full size.
- The free plan basically consumed in this initial "optimization"
- The help centre has not been updated since 2018...
Thank you for sharing your feedback with us. We understand your concerns and would like to offer some clarification to ensure the best experience with our Image Optimizer app.
When selecting a plan, our app immediately begins optimizing images according to the limits of the chosen plan. Our free plan, designed for testing purposes, optimizes up to 50 images. This feature was implemented with the intention of providing a straightforward way for users to assess our app’s capabilities before committing to a paid subscription. For those who prefer not to use the test option, we provide extensive examples across various features to aid in making an informed decision without further testing.
We take pride in the robustness and stability of our app, which has been serving the Shopify community for over 7 years. Our detailed reporting on optimized images includes comparisons of original and compressed sizes, savings percentages, and alt text modifications, all aimed at providing a comprehensive overview of the optimization process. If finding this information or viewing the optimized images presents any challenges, we strongly encourage reaching out to our support team for assistance. We are dedicated to offering help and guidance, recognizing the impact of positive feedback and the weight negative reviews can carry.
Regarding your paid plan selection, it appears there may have been some misunderstanding about our free plan’s purpose and the extensive features available through paid subscriptions. We regret any confusion and are more than willing to discuss adding the one-time 50 free images to your account, should you find it necessary, despite this request being unprecedented.
Our Help Center is a repository of information, created and refined since 2016, to address the common and uncommon queries of our users. It’s designed to be comprehensive, but we are always open to updating and adding new articles in response to emerging customer needs or inquiries.
We sincerely apologize if your experience did not meet expectations. Our team values the opportunity to assist and improve your experience. Before leaving a review, whether positive or negative, we kindly ask that our users contact us with any issues. Our reputation in the Shopify community for exceptional support is something we hold dear, and we are here to help resolve any concerns.
Thank you for your feedback, and we look forward to the opportunity to make your experience with our app a positive one.
UX is pretty good, but you can't choose which images to optimise. So the free plan is quickly made useless as it just works on all images in the store - even those which are already optimised from a previous app.
Also, you can't just run it in filename mode, it has to optimise (compress) as well, which is not right for our use case.
Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with the user interface of our app. Our solution is designed to comprehensively optimize images by compressing them, updating alt texts, and renaming filenames. We’ve made updating alt texts and renaming filenames optional to accommodate a range of needs and preferences.
We understand that our app may not have perfectly met your specific requirements. This situation arises not from a shortcoming in our app’s design but from a variance in expected functionalities. Our approach to optimizing all store images is deliberate, aiming to ensure consistent quality and performance across your online presence.
We’d like to highlight that our app includes a testing feature during the initial setup. This allows users to experiment with different compression levels and assess potential savings. This functionality extends to alt texts and filenames as well, enabling a comprehensive evaluation before any commitment is made.
Your interest in apps that offer specific functionalities, such as filename-only optimization, is completely understandable. We regret missing the chance to provide direct assistance. Our customer support team is always on standby to offer personalized guidance and suggest solutions tailored to your unique needs. By engaging with our support team before leaving a review, we can work together to address any concerns and explore suitable alternatives.
We appreciate your review and look forward to the opportunity to support you in the future, whether through our current services or by guiding you to a solution that more closely matches your requirements.
C'est une super app!!
Notre galerie d'art contemporain expose des centaines de tableaux abstraits et nous avons besoin de montrer la finesse et les détails de chaque peinture...
Regardez la qualité des images de nos tableaux sur www.galerietact.com
nice one
really easy-to-use and helpful app!
aplicativo espetacular, além de comprimir as imagens ainda melhora o ranque do Google, recomendo muito!!!
Excellent application, easy to understand and use. I will recommend it must have an app for all shopify stores...
Absolute perfection it worked pretty well but too limited for the free plan i wish i could have free plan and optimize other images but still very good!
Although this app is great, there is room for improvement that could take it to the next level. It would be even more amazing if there were a two-way sync tool available.
Hi Emma,
Thank you for taking the time to leave us a review, and we are thrilled to hear that you find our app great! We appreciate your feedback and understand that you would like to see some improvements in our app.
At present, our app can automatically optimize product, collection, asset, and blog post featured images, but we are unable to optimize some other images due to limitations imposed by Shopify. However, we have a highly experienced team that is always ready to help you with any issues or questions you may have, even if they are outside the scope of our app. So, please do not hesitate to reach out to us for support.
We are located in Sydney, Australia, and it is always a pleasure to see great stores from our home country. We wish you every success in your business, and we are committed to providing you with the best possible support.
Once again, thank you for your support and your feedback. If you have any further questions or concerns, please feel free to contact us anytime!
They are lying, Tried it on my store, it said saved 4.9 MB, went to check stats on GTMETRIX and GOOGLE PAGE SPEED and literally nothing was changed.
Thank you for your feedback. We checked our logs and can confirm that our app successfully compressed 50 images and saved 44%.
We also noticed that you only compressed some of your images because the FREE plan includes only 50 images. In addition, you didn't compress your homepage banners using our Manual File Uploader.
Google PageSpeed Insights and other testing tools warn about website speed issues. We analyzed your store and noticed that your homepage had a review widget that slows down your store. The review widget uses images from AliExpress servers and doesn't use such essential features as responsive images and lazy loading. Official Shopify themes have been using these crucial features for many years. If you want to improve the speed of your website, you should contact the developer of the review widget and ask them to check your store.
I am also sorry that you didn't give us a chance to check your account and your store :( We also tried to contact you today. Unfortunetely, we received the following email: "Message not delivered. Your message couldn't be delivered because the remote server is misconfigured.".
Please get in touch with us anytime, and we will be happy to help you!
Super handige app! De app doet alles voor jou en kan je met een gerust hart al je mooie afbeeldingen uploaden zonder je zorgen te maken om je paginasnelheid. Top support ook! Echt een aanrader!
Thank you so much! Please don't hesitate to contact us if you have questions about our app!
Utilizar este app não mudou nem 1% da minha loja. Foram 10$ jogados no lixo.
Eu não vi nenhuma melhoria em nenhum lado. É como se nada tivesse sido feito.
Hi there!
Alex here from the Image Optimizer Support Team!
Thank you for your feedback. I’m sorry you had that experience. Please find my comments below.
1. Image Compression
I checked our logs and noticed that our app had reduced the size of your original images by 64% (Original: 318.9 MB, Optimized: 116.1 MB, Saved: 202.8 MB ). Please note that this is the average savings for your account, and many images were compressed by more than 80%!
Our app uses best-in-class compression algorithms. Unfortunately, your images can be compressed more only with significant quality loss. If we compress your images further, they will look blurry and unprofessional.
I also noticed that you wrote that it stayed the same even 1% of my store. Please provide more details about what you mean because our app has saved 64%, and it is unclear what 1% means. We are well-known in the Shopify community for being helpful even if a problem lies somewhere else!
2. Homepage banners
I also checked your store and noticed that you didn't compress your homepage banners using our Manual File Uploader. So I will compress them manually for your convenience and send them to you in a separate email.
3. Refund
If our app doesn't meet your needs, we want to make things right! So please check your email and let us know.
I'm looking forward to hearing from you!
Regards,
Alex
Customer Success Team
Esse aplicativo é incrível. Eu coloquei o aplicativo hoje na minha loja e o SEO das minhas paginas já ficaram em 100%. Fantástico. Só tem uma observação para fazer. Vocês precisam traduzir esse aplicativo para o português (BR). Somente isso. Muito obrigado. Estou muito feliz!
Thank you for your feedback! I'm happy to hear you've had a good experience with our app. Feel free to reach out if there's anything we can help you with!
it's really helpfull for me! It's easy to use and this app helped me with the site speed! Thank you !
Thank you very much for your excellent review! Please don't hesitate to contact us if you have questions about our app!
L'application est parfaite pour changer le nom des images en même temps, une vraie révolution merci beaucoup
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
I like that the App helped me optimized my site, reducing the size of my images, causing my site to move faster. I will recommend this app if you have a slow shopify store.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Used this app to process over 5,000 images for image compression and seo optimization. Thank you James/Alex for great customer support!
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app!
This is my 1st Review of an app and think they truly deserve it. James provided me with excellent support. I had some issues with my loading speed and he provided me with a detailed report of what's causing the issue and how to fix it. Thank you for your assistance James. Highly Recommended..
Thank you so much for the fantastic review! It was a pleasure helping you! Please don't hesitate to contact us if you have any questions about our app!
James has been so helpful at Image Optimizer. He's always got back to me and answered all my questions fully. It's a great app. Thank you
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Image Optimizer helped me to solve a massive problem. Firstly the supplier photos that I received were HD and way too big, and using other tools on google didn´t compress the quality well enough. Their manual uploader function saved me alot of time messing around with other tools. Also Support reset my billing cycle for free because I had a load of images that I wanted to seperate from the main images but couldnt. so they let me optimize everything and gave me a free quota for the month. They even reply on weekends!
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Amazing staff, very helpful and helped solved all my problems with image compression on my website! :-)
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
This is the best image optimizer app comparing all other I tried before. Works like a charm. Definitely worth keeping it forever!
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I didn't think my site was loading slow but my speed score wasn't great. I noticed a huge difference after downloading the app. Can't wait to see how else this will change things!
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
The customer service is really helpful and good attitude. Thanks a lot. The app is good. Love it!!!!!
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I used this app to optimise all of my images and it worked really well. Very easy to install and use on daily basis. Their customer service has been exceptional too. Thank you
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
The best app of its kind you can find here. It actually helps to optimize your graphics and affects the page speed. In addition, a fantastic support that will help you whenever you need it.
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I really like, but only 50 images for free ? For small SMEs or beginners we could expect more ... about 100 images for free.
Thank you for your review! So glad you liked it! Feel free to reach out if you have any other suggestions or you have any questions about our app.
Alex
I was looking for some app to help us speed up our website and this app does it for a small fee. Saving us lots of hassle and securing fast pace flow to our visitors. Win -Win :) Thank you
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
greeaat free features! i was able to compress images and tag images as well which was a surprise and helped me compress 50 images to increase site page
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
It is verey good app helping me and i strongly recommend at every store using.
It verey easy and helpful optimize image
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I was getting frustrated with how much time it was taking me to compress my images myself for my store, but then I found Image Optimizer! Hallelujah! This app is totally worth paying for to save you time and your sanity while adding products to your store. I also loved that it created my alt text and file names for me. 100% worth every penny.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
The App and the Customer Service is really great. They also helped us to find why our website is slow and how to improve it.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Noticed instantly better load speeds for my websites. Now I just have to optimize the images on my home page and I will be done for now. Thank you guys so much for a great app!
Thank you very much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Excellent app and AMAZING Customer Support! This app Saves me a lot of time and Increases my loading Speed. A big THANK YOU, Alex, for amazing customer service!
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Simple, clean, did just what I needed. Thank you! Still on the free plan but will upgrade when I add more pictures.
Thank you for taking the time to write a review! Glad we could help! Please don't hesitate to contact us if you have any questions about our app! - Alex
Alex was so helpful and he even went beyond to optimize some of our theme images. Appreciate the app functionality of resizing our product pics.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Superb Customer Support by Alex and a great user-friendly app to use.
I would highly recommend to anyone having a lot of pictures on their website.
Rock on guys!
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I just use the basic plan with 1000 images. Anyway it's already too much. The app works perfectly, the compression is really strong, and i am happy with the results.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I would like to take the time to say that your app is amazing, it is simple, cost-effective, and does exactly as advertised. It saved me nearly 1gb of image data which is crazy for the low monthly price you charge. Customer Service provided by Alex is also 10/10.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Wow, it has compressed 90% of my images and significantly speed up my store! Did not even expect it to work so well!
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
We have an error when we try to open the app :
Service Unavailable
HTTP Error 503. The service is unavailable.
Hi there! Thank you for letting us know! Our app is up and running. Our engineers will perform a further investigation into the issues. We are sorry for the inconvenience! - Alex
Excellent app, impressive response and a very good support team. Please keep up the good work. Thanks.
Thank you so much for this fantastic review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Excellent app and very easy to use. I contacted there support with some questions and the response time was impressive. Thank you for your help.
Thank you so much for this fantastic review! Please don't hesitate to contact us if you have any questions about our app! - Alex
The app provided relevant details which explained what it does. Image optimizations were done quickly and effectively.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
thanx alex.. the app do what it must do and that in a perfect way. the support is amazing - i dont need .. but i had contact.. so fast with answering.
Thank you so much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
very good app to compress and optimize your shopify images. easy to use and to maintain. after further use i will can tell more.
Thank you so much for your review! Please don't hesitate to contact us if you have any questions about our app!
This app has helped increase site load speed dramatically. Highly recommend for those seeking a quick easy to use optimizer!
Thank you so much for taking the time to leave us this amazing review! We’re pleased to hear that the Image Optimizer app helped to make your website faster. Please don't hesitate to contact us if you have any questions about our app!
Really fantastic customer service here with this team! They go above and beyond to help with troubleshooting various issues with website and that there makes all the difference. Well done!
Thank you so much for this fantastic review! Please don't hesitate to contact us if you have any questions about our app!
it made my website way faster. Really good app I recommend it! and its not too expensive. Feel free to try it out
Thank you so much for taking the time to leave us this amazing review! We’re pleased to hear that the Image Optimizer app helped to make your website faster. Please don't hesitate to contact us if you have any questions about our app! - Alex
I wasn't so sure at first and then I had a problem with Internet Explorer but the prompt customer service sealed it for me. Back on track and a big thank you to V.
Thank you for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
I'm sure it has way more features than I use it for, but I have been very pleased with Image Optimizer. I just set it and forget it and it does what it's supposed to do and does it very well!
Thank you so much for taking the time to leave us this amazing review! Please don't hesitate to reach out if you have any questions about our app! - Max
This is a great app for optimizing a ton of photos at once! I have thousands of items in my shop and got things running smoothly with this app.
Thank you so much for taking the time to leave us this amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex