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The app was not helpful at all. It pretty much messed up my images and I had to remove the app and reload all of my images. Then I was being for a few months after I uninstalled it. I had screenshots from Shopify that clearly stated that I had uninstalled but the developer kept arguing with me. I finally got reimbused but it was an ordeal.
Hi Ane!
Thank you for taking the time to provide us with your feedback. We're really sorry that you didn't enjoy using our app!
1. Lossy/Lossless compression + Backup/Restore
If you are not happy with Lossy image optimization we usually recommend changing the default compression method to Lossless and reoptimizing all images. Images will not lose any quality, they will be 100% the same as the original.
In addition, since images are one of the most important assets of your store, our application backups original images before making any changes. You could have easily restored the whole set of images with a press of a button.
2. Billing
Official Shopify logs and our internal logs show that you were charged correctly. However, we completely understand your frustration and offered our help. We have a reputation for responsiveness and our desire to help, even if the problem lies somewhere else.
If there are any other questions we can help out with, feel free to get in touch with us!
Thanks again for your feedback! And have a wonderful day!
AMAZING! so fast and can't tell the difference between the original and optimised
images, but will make all the difference to loading speeds. Thank you for keeping this free too!
This app does what it should.. It saves bandwidth and increases page load speed. If you optimize your images before upload though, you can easily do everything this app does for free. However, I will keep it installed because the price is right. I wish it had functions to add/remove watermarks, or to resize/crop/etc each photo.
Seriously awesome app, works great and support is the best of all the apps we've ever used!
Great app that is very easy to use, and has all the features we need. And swift support from customer service and ability to restore data when I had made a mistake.
Thank you so much for the wonderful review! Please don't hesitate to contact us if you have any questions about our app!
Fast & Effective! Was Worth Every Penny!
Super convenient and it updates by itself!
Absolute perfection it worked pretty well but too limited for the free plan i wish i could have free plan and optimize other images but still very good!
Funciona muy bien. Permite probarla gratis y te da ejemplos de la calidad resultante. https://mueblespaty.com
Muchísimas gracias!
very good app recommend to everyone with big stores like mine. I have 2540 pictures and did the job perfectly. You can check
https://frenchieparadise.com