Fine Art by Ane
The app was not helpful at all. It pretty much messed up my images and I had to remove the app and reload all of my images. Then I was being for a few months after I uninstalled it. I had screenshots from Shopify that clearly stated that I had uninstalled but the developer kept arguing with me. I finally got reimbused but it was an ordeal.
Thank you for taking the time to provide us with your feedback. We're really sorry that you didn't enjoy using our app!
1. Lossy/Lossless compression + Backup/Restore
If you are not happy with Lossy image optimization we usually recommend changing the default compression method to Lossless and reoptimizing all images. Images will not lose any quality, they will be 100% the same as the original.
In addition, since images are one of the most important assets of your store, our application backups original images before making any changes. You could have easily restored the whole set of images with a press of a button.
Official Shopify logs and our internal logs show that you were charged correctly. However, we completely understand your frustration and offered our help. We have a reputation for responsiveness and our desire to help, even if the problem lies somewhere else.
If there are any other questions we can help out with, feel free to get in touch with us!
Thanks again for your feedback! And have a wonderful day!
I don't know it works or not, I have installed this app and optimized around 2300 images, after that for some reason I uninstalled this, and I installed again, its again saying again it need to optimise 2300 images, although I already did that and paid around 16$ for that :(
all this app done was scaled the images smaller and quality of images are bad when scaled up on product pages, not really "optimize" them. any tool incl MS paint can do that, worst 0.56$ i ever spent. buyer beware
Not very much helpfull, as I still get warnings that some images are not optimized