One‑To‑One Digital Clienteling

Personalizing the online shopping experience

From $50/month. 7-day free trial.

Key values section

Shoppable Live Chat

Chat reimagined! Increase conversions and decrease returns with the best live chat app made for selling.

Live Video Shopping

Elevate your online experience and give customers the in-store treatment with shoppable live video.

Outbound Clienteling

Full clienteling with customer engagement tracking including SMS messaging, scheduled calls, and tracked sales in one dashboard.

One‑To‑One Digital Clienteling

One‑To‑One Digital Clienteling

Is Your Online Store Leaking Money?

Too often eCommerce stores focus on getting more visitors.

But you can maximize your sales and revenues from your current online store visitors. By optimizing their shopping experience online - with a personalized sales approach - you can increase your sales conversions and average over values (AOVs).

Immerss is a first-of-its-kind truly shoppable live video and chat platform that enables Shopify merchants of all sizes to seamlessly connect directly with their online customers. Merchants using Immerss enjoy unrivaled customer engagement and see measurable results in conversions, AOVs, and returns.

The Immerss app leverages 1-to-1 live commerce in three ways: shoppable chat, live video co-shopping, and outbound clienteling. Here is how all three features work.

Shoppable Chat

The Immerss “Shop Live” widget is branded to your colors and placed on your website. When a shopper clicks the widget, they are connected with an associate in chat. No download is required for the customer and the merchant utilizes the customized Immerss app, which rings when a customer request is made.

By integrating via Shopify, associates can see what items the customer has viewed before starting the chat session to better guide their shopping journey. Merchants enhance the customer’s shopping journey by answering questions, suggesting products, and adding items to their cart or wish list.

If an associate is unavailable, the customer can leave their information, and the merchant can follow up through the app later. All sales activity is tracked and reported back to the brand.

Live Video Co-Shopping

By adding the immersive live video feature, customers are able to select a live video call after clicking the “Shop Live” widget or easily switch to video during a chat session.

Live video enables merchants to shop face-to-face with online customers and provide an elevated level of service. This virtual in-store experience is a more efficient way to communicate with customers and converts sales at a higher rate.

Like chat, associates can see what items the customer has viewed and seamlessly suggest items through the integrated product catalog. All sales and engagements are tracked and can be accessed in real-time in their dynamic dashboard.

Outbound Clienteling

The app can also be used as a clienteling tool for merchants. This feature enables merchants to contact their customers via SMS messaging, share new products, or schedule a 1-to-1 call.

A direct link specific to each merchant user and customer is included to allow for seamless and consistent communication between the two parties. The Immerss app takes clienteling to the next level.

Launch date

One‑To‑One Digital Clienteling

One‑To‑One Digital Clienteling

Is Your Online Store Leaking Money?

Too often eCommerce stores focus on getting more visitors.

But you can maximize your sales and revenues from your current online store visitors. By optimizing their shopping experience online - with a personalized sales approach - you can increase your sales conversions and average over values (AOVs).

Immerss is a first-of-its-kind truly shoppable live video and chat platform that enables Shopify merchants of all sizes to seamlessly connect directly with their online customers. Merchants using Immerss enjoy unrivaled customer engagement and see measurable results in conversions, AOVs, and returns.

The Immerss app leverages 1-to-1 live commerce in three ways: shoppable chat, live video co-shopping, and outbound clienteling. Here is how all three features work.

Shoppable Chat

The Immerss “Shop Live” widget is branded to your colors and placed on your website. When a shopper clicks the widget, they are connected with an associate in chat. No download is required for the customer and the merchant utilizes the customized Immerss app, which rings when a customer request is made.

By integrating via Shopify, associates can see what items the customer has viewed before starting the chat session to better guide their shopping journey. Merchants enhance the customer’s shopping journey by answering questions, suggesting products, and adding items to their cart or wish list.

If an associate is unavailable, the customer can leave their information, and the merchant can follow up through the app later. All sales activity is tracked and reported back to the brand.

Live Video Co-Shopping

By adding the immersive live video feature, customers are able to select a live video call after clicking the “Shop Live” widget or easily switch to video during a chat session.

Live video enables merchants to shop face-to-face with online customers and provide an elevated level of service. This virtual in-store experience is a more efficient way to communicate with customers and converts sales at a higher rate.

Like chat, associates can see what items the customer has viewed and seamlessly suggest items through the integrated product catalog. All sales and engagements are tracked and can be accessed in real-time in their dynamic dashboard.

Outbound Clienteling

The app can also be used as a clienteling tool for merchants. This feature enables merchants to contact their customers via SMS messaging, share new products, or schedule a 1-to-1 call.

A direct link specific to each merchant user and customer is included to allow for seamless and consistent communication between the two parties. The Immerss app takes clienteling to the next level.

Launch date

Pricing 7-day free trial

Immersive Chat

$50/month

or $45/month billed at $540 once per year

  • Immersive chat
  • Integrated catalog
  • Sales tracking
  • Contact management
  • Product gallery
  • Consumer survey

Chat & Video

$90/month

or $80/month billed at $960 once per year

  • Plus...
  • Immersive video
  • Dashboard statistics
  • Private calls
  • Chat history recordings
  • Customized widget controls

Full Clienteling

$130/month

or $110/month billed at $1,320 once per year

  • Plus...
  • Direct call
  • SMS messaging
  • Call routing
  • Role management
  • Custom onboarding (10+)
  • Account manager (10+)
  • 24-Hr response guaranty (10+)

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

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  • 4 of 5 stars
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  • 1 of 5 stars
    0% of ratings are 1 stars
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Ylang 23

Location United States

This has been great for our customers to really get a feel for our jewelry before making an investment in a high-end piece.

Wilds

Easy to set up, and powerful features! Good price on a great tool. The mobile app for our team helps as well!

Trelawear

Easy set up and easy to use. Very good affordable solution to integrate both on line and video chat on your site. Responsive customer service.

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