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Impact has made our paylay into affiliate marketing very seamless. Its really comprehensive and tracking all our outside publishers. The reporting and features are very extensive, its so many that I feel like we have not touched all features yet. . We use impact throughout the day and I find the customer support team very prompt and helpful with any issues we may have. Our account manager is very active and always ready to lend a hand to support us.
Thanks for the kind words, RoseSkinCo.!
We shifted from Partnerize to Impact and have never looked back. The direct integration means we no longer have to manually pass back transaction approvals, the platform is user-friendly and our account has great support.
Thanks so much, The Honest Kitchen! We're so happy that you're loving our Shopify integration and feel supported by our team.
Easy to implement and really user friendly to navigate in platform.
Thank you, Serenity Kids team! Happy to hear that you're finding our platform easy to use.
Easy installation. On-Boarding is very simple and were able to get partners set up very fast.
Thank you, Flag & Anthem team! Happy to hear that you were able to set up your partners quickly. Looking forward to seeing your program scale with us!
Overpriced. They lock you into 12 month contracts. Low quality affiliates in their marketplace. We started getting fraudulent orders for the first time in 6 years after signing up. I think if you're a large brand simply looking for a way to manage your existing affiliate payments, this would be adequate software, but you could certainly find a cheaper alternative on the Shopify app store if that's all you wanted. If you're looking to drive actual revenue from their affiliate partners, look elsewhere. So far this has been a huge loss of ROI for us. Wish we could cancel but they won't let us. We are not at all happy and they are forcing us to pay for this for another 9 months. Clearly a company that cares more about it's own bottom line than any customer satisfaction. Find an alternative.
Hi Otiem Team! Thank you for flagging this to us. Our team reached out to you directly to schedule time to review this feedback. Low quality affiliates and fraudulent orders are not the expected experience on our platform, and we understand why that could cause frustration with the length of your contract. Fraud is something that we take very seriously, and we'd like to review these affiliates and orders in detail with you.
To clarify our contract lengths - impact.com offers a month-to-month option for our Starter Edition, starting at $30/month for Shopify merchants. Our Essential and Pro tiers do come with 12-month contracts, and we do our best to be as transparent as possible about those terms during our sales process.
We transitioned from Rakuten to Impact, and are loving the success that we are seeing. Onboarding was fast and very user-friendly. We love the diverse mix of publishers that being on Impact allows us to reach.
Thank you, Maxi-Cosi team! Excited to hear that you're finding it easy to connect with publishers on Impact.
Extremely easy to install and they have a best in class support team to get it stood up and answer any questions along the way. We have used several affiliate platforms over the last couple decades and Impact is the most impressive out of them all.
We're thrilled to hear you're enjoying your experience, Melinda Maria Jewelry! Thank you for the kind words about our support team.
I can see that affiliates are not happy with the app based on Trustpilot reviews . Let me share advertisers' perspective.
They use covert fees that advertisers must pay for slot fees with publishers, which is basically a legal way of taking money from your account for literally nothing. When an advertiser gets 10 contracts a day from so called publishers they allocate 1000s of dollars to the publishers and get nothing in return. Stay away. I was foolish enough not to check the billing for over 6 months. This guys will drain your account . I only got 3 sales in this time and paid them 10x of the revenuer received from these orders.
Thanks for taking the time to leave a review, Gear UP Prepper. We understand how unexpected fees can be frustrating and apologize for your negative experience with us. We value your feedback and want to ensure a positive experience with impact.com moving forward.
impact.com will only ever charge fees that are explicitly agreed upon by the brand and will never allocate money to publishers without the brand's consent. From our review of your account, it appears this may be related to a publisher's fee structure in a contract that you signed with them.
To help resolve this further, we'd be happy to review the contract with you, as well as our partner recommendation and contract tools to resolve any questions. Additionally, we can offer guidance on how to best engage the publisher to address your concerns and avoid similar situations in the future. Please feel free to reach out by email or reengage with our Support team over live chat.
Great support from Impact to get our integration finalised. I don't have a straight forward store and needed extra support from their tech team to confirm it was setup correctly. Jamie was really helpful in providing tailored support to complete the validation testing. The platform so far has been easy to use. Thanks Joel and Jamie at Impact
Thanks for shouting out Joel and Jamie, Ever Vessel! We're thrilled to hear that you've received great support from our team.
Impact.com provided us with outstanding service. The onboarding process was easy and the representative is extremely responsive and helpful
Thank you, Seville Classics team! Excited to have you onboard.