Avis (99)
Affiner
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Par note
Impact is really user-friendly, and the help documents they provide are a great resource! I've learned so much about Impact and affiliate marketing in general thanks to these resources.
Their support teams have been great (shout out to Taryn for all the help as we've been onboarding) and have been a huge help in getting us ready to launch.
We're happy to have you onboard, Retrospekt team! Thanks for shouting out Taryn and our Support teams :)
Overpriced. They lock you into 12 month contracts. Low quality affiliates in their marketplace. We started getting fraudulent orders for the first time in 6 years after signing up. I think if you're a large brand simply looking for a way to manage your existing affiliate payments, this would be adequate software, but you could certainly find a cheaper alternative on the Shopify app store if that's all you wanted. If you're looking to drive actual revenue from their affiliate partners, look elsewhere. So far this has been a huge loss of ROI for us. Wish we could cancel but they won't let us. We are not at all happy and they are forcing us to pay for this for another 9 months. Clearly a company that cares more about it's own bottom line than any customer satisfaction. Find an alternative.
Hi Otiem Team! Thank you for flagging this to us. Our team reached out to you directly to schedule time to review this feedback. Low quality affiliates and fraudulent orders are not the expected experience on our platform, and we understand why that could cause frustration with the length of your contract. Fraud is something that we take very seriously, and we'd like to review these affiliates and orders in detail with you.
To clarify our contract lengths - impact.com offers a month-to-month option for our Starter Edition, starting at $30/month for Shopify merchants. Our Essential and Pro tiers do come with 12-month contracts, and we do our best to be as transparent as possible about those terms during our sales process.
Impact has proven to be a very user-friendly affiliate platform. It integrates seamlessly with Shopify. The onboarding process was smooth, and their responsive support team helped us get up and running quickly.
Thanks for your review, The Citizenry team! We're so happy to have you onboard and are looking forward to growing your program together.
Easy installation and awesome onboarding assistance!
Every Impact team member I have worked with thus far has been so lovely and quick to help. Creating account set up was fairly easy, but I sought out support to make sure I had completed the steps correctly. Janine Tuntuwa was and continues to be so kind, patient, and helpful to make sure I am set up for success on Impact. I am so thankful for her help!
Thank you for your kind words about our team, Buddle Skincare! Excited to have you onboard with us. We think that Janine is amazing too :)
We had a great experience with our sales rep, Matt - and our onboarding team was just as helpful in getting us live in less than a week (despite my setup mistakes). Platform is intuitive and easy to integrate.
I can see that affiliates are not happy with the app based on Trustpilot reviews . Let me share advertisers' perspective.
They use covert fees that advertisers must pay for slot fees with publishers, which is basically a legal way of taking money from your account for literally nothing. When an advertiser gets 10 contracts a day from so called publishers they allocate 1000s of dollars to the publishers and get nothing in return. Stay away. I was foolish enough not to check the billing for over 6 months. This guys will drain your account . I only got 3 sales in this time and paid them 10x of the revenuer received from these orders.
Thanks for taking the time to leave a review, Gear UP Prepper. We understand how unexpected fees can be frustrating and apologize for your negative experience with us. We value your feedback and want to ensure a positive experience with impact.com moving forward.
impact.com will only ever charge fees that are explicitly agreed upon by the brand and will never allocate money to publishers without the brand's consent. From our review of your account, it appears this may be related to a publisher's fee structure in a contract that you signed with them.
To help resolve this further, we'd be happy to review the contract with you, as well as our partner recommendation and contract tools to resolve any questions. Additionally, we can offer guidance on how to best engage the publisher to address your concerns and avoid similar situations in the future. Please feel free to reach out by email or reengage with our Support team over live chat.
The onboarding team is amazing and everything about this platform is easy to use and navigate compared to other affiliate platforms I have used in the past. Can't wait to get my affiliate program started!
Thanks, Cherri team! We can't wait to see your affiliate program grow with us.
Had a great onboarding experience. Tech was great - they couldn't do enough for me. Excited to see how we do with Impact!
Thanks for your review, Mikra! Excited to see your program scale with us.
Impact and their team ensured a smooth integration for our company, getting us up and running within just a few days. Their expertise in the affiliate marketing space will provide exponential growth for our company.
Thank you, Contours Rx! Great to hear you that had a quick onboarding, and excited to see you grow with us.
Setup was quite easy and fast. Till now everything works perfect
Thank you for the positive feedback! Excited to have you onboard with us.