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Installation of the plugin was quite tough but the support from the IMPACT team was amazing. Thank you for being patient and also responsive.
Thanks so much for your feedback! We're always here to help should you need any additional support.
We haven't used the app in full yet so reserving one star to circle back on; however, the onboarding process was easy and seamless. Their support team - our contact was Enzo - was very helpful and quick to reply.
Thank you for your review! We are grateful for the pleasure of serving you and meeting your needs. In case you need additional assistance, please don't hesitate to reach out to shopify@impact.com
Super simple onboarding process. The onboaring team, Enzo specifically, was really helpful and attentive.
Thank you ever so much for the feedback! I'm excited to know that you're enjoying our app and support.
Submitted a request to cancel my account on September 5, 2022. Now September 11, 2022, I still haven't received an update on my account cancellation. Not sure why it takes so long to simply cancel my trial membership. The UI of the app makes no sense, the functions are complicated and do not make sense. I continue to receive random emails.
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We are looking into this issue and hope to resolve it promptly and accurately.
Thanks for the review, Sihoo team! We appreciate your partnership and look forward to seeing you continue to grow with us.