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I signed up with Impact to expand the reach of my company with influencers and set up affiliate programs. I spent a fair amount of time and energy and all we received were fraudulent orders which was a royal timesuck and headache. After a while we lost our mojo to continue moving forward with the platform. I asked them if they would be open to pausing our subscription and reinstating some of our time because of the headaches. They said that is not our policy. Everyone that I have talked with at the company has been very friendly but it has not been a very good experience for us. If you work with them I hope you have better luck.
Hi, SOS Nutrients. Thanks for sharing your feedback. Our team is looking further into your issue, but some of the challenges you've been facing may be due to your account not being fully setup. Your customer success manager is reaching out to further walk you through this process and other best practices to ensure you're set up for success on the platform.
I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start.
First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them.
I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.
I was not going to write this review however it seems to be the only way that I can get your attention. I requested this account be closed on February 1st 2024. You guys refuse to close the account, and you are still trying to charge my account (March 15th) for the second time. I demand that this account be closed TODAY! I will be awaiting your response (yet again).
I used a lot of affiliate platforms before, but Impact really impresses me.
The platform is very user friendly.
It's really easy for advertisers to contact all kinds of publishers.
A great APP for me.
Very good app to find affiliate / influencers
Thanks for the 5-star review! We're happy you're enjoying the impact.com platform.
The starter plan does not give you the capability to search for partners. You also cannot work with reviewers or content creators. The only tasks you can give partners are promo codes. But the AI will sendS you applicants that do content reviews and influencers. You can NOT work with influencers on the starter plan. It is a hassle to upgrade your plan as you cannot do so with a live agent.
Thanks for sharing your feedback, GlamMagick. One of our live agents will be reaching out to help answer any questions you may have about Starter Edition's capabilities and ensure you're able to take advantage of the platform's features.
Submitted a request to cancel my account on September 5, 2022. Now September 11, 2022, I still haven't received an update on my account cancellation. Not sure why it takes so long to simply cancel my trial membership. The UI of the app makes no sense, the functions are complicated and do not make sense. I continue to receive random emails.
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We are looking into this issue and hope to resolve it promptly and accurately.
Awesome tracking, setup was easy! Fred is the best launch engineer, and super helpful and responsive. 12/10 would recommend.
Thanks so much for your kind feedback! We're thrilled to hear you're enjoying the app. The impact.com team is always ready to give you a hand should you need it!
Fred did a great job helping me get the store set up. Once set up, Fred guided me through the process and did a great job pointing out the features. Great job, Fred, and thank you.
Hi there, thank you for your review! We're so glad you were able to get your store set up easily and hope you enjoy the many features the platform has to offer. Thanks again!
-Jill, Marketing Programs Manager, impact.com
The integration went very smooth for us. I'm a marketer, but I was able to easily follow the tech implementation steps for onboarding. So you don't need to be a CTO or engineer to setup this program!
We had a few hiccups on integration, which took a little time to get sorted out, and the problem wasn't 100% identified. Bryanna in launch support did a great job of staying on top of it until the issue was resolved. Everything seems to be working great now. Will update review once we see the performance of the platform and partners. So far so good!
The team at Impact is the best at what they do. Incredibly helpful from start to finish. The process will be smooth and easy for you. Highly recommend.
Enzo and the Impact.com team were extremely helpful in helping us set up and deploy our affiliate program quickly and effectively, and immediately connect with numerous affiliates. We were able to effectively launch within 8 days. They were very professional, easy to work with, and the Impact.com platform is a great resource for us. I strongly recommend their services, and will continue to work with them in our upcoming affiliate programs and promotions.
Easy installation and a lot of support starting up. We're on our way to getting partners to help spread the message of our brand. Looking forward to seeing more results!