Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
May 24, 2024

Where do we start? At $500/month, we were disappointed that they seem to enable fraudulent orders and payouts. They allowed an affiliate to get $5980 on fraudulent orders, not one of them was a valid order and the order was placed in a foreign currency. They blamed it on our system (which we do not believe since they did our onboarding).

The lack of customer service was surprising, considering we had been clients since 2020.

We've paid $250K in monthly fees since being on their platform, and they just lost a 7-figure client. Had they done the right thing, we would have stayed for years more.

There are many more honest platforms out there... keep shopping!

Savor Beauty
United States
April 26, 2024

I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start.

First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them.

I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.

EquipmentShare Parts Store
United States
6 months using the app
March 26, 2024

good

Liebe Seele-Japanese Premium Bondage & fetish Brand
Japan
2 days using the app
March 15, 2024

I was not going to write this review however it seems to be the only way that I can get your attention. I requested this account be closed on February 1st 2024. You guys refuse to close the account, and you are still trying to charge my account (March 15th) for the second time. I demand that this account be closed TODAY! I will be awaiting your response (yet again).

Merci Di Vita
United States
About 2 months using the app
December 6, 2023

seemless switchover so far

Home Detail UK
United Kingdom
23 days using the app
November 30, 2023

We highly recommend this platform. It's incredibly user-friendly, and the technical support team is always quick to respond. Plus, our account manager has been a game-changer for us. Kelsey pays attention to detail, and her professionalism has made a significant impact on our business growth. We are grateful for her expertise and support.

Dreame US
United States
6 months using the app
November 28, 2023

Great experience with the integration of the platform.

JAMES BARK
United States
3 months using the app
October 25, 2023

Good and easy to use

ELEGOO Official
Hong Kong SAR
5 months using the app
October 24, 2023

Easy Installation and User-Friendly. The best affiliate SaaS solution

Ulike US Shop
United States
2 months using the app
October 24, 2023

I know Impact since 3 years ago, their platform is more friendly for users than other tradition platform.
Their head of customer success, Li Hongya, works very seriously and is sincere to users. They are really trying to help brands get better and better.
A good platform for me.

Flybird Fitness
China
4 days using the app