Improved Contact Form , 234 reviews

Overall rating
4.5
Counts per rating level
  • 76% of ratings are 5 stars
    177
  • 13% of ratings are 4 stars
    30
  • 5% of ratings are 3 stars
    11
  • 2% of ratings are 2 stars
    5
  • 5% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and customization. It offers valuable insights about visitors, enabling better customer understanding. The direct contact feature from product pages boosts engagement and sales. It also stores messages as a backup and reduces spam. Many merchants commend the quick and helpful customer support and the free cost is a significant plus.

November 3, 2017

App works great! Very Happy. Thanks so much!

For Grandparents Only
United States
Over 1 year using the app
September 21, 2016

It works! I wish it was more configurable though but it does do what they say, and free! https://newloops.com

New Loops
United Kingdom
About 1 year using the app
November 27, 2014

Easy to use, works well.

Would be nice to be able to customise the design/colour of the button on the Contact Us page (app allows you to change the design of the overlay at the bottom of your site, but not the red button on the Contact Us page itself).

You can see a live example at www.PetTechWorld.com/Community/Contact

PetTechWorld
Ireland
10 months using the app
February 24, 2022

Loving it so far, but is it able to insert a file upload? Customers need to send me picture references of their orders and I'm having trouble finding an app that will insert it into my contact form without costing a ton each month. Other than that it's a great tool!

American Steel Co
United States
9 months using the app
November 15, 2019

Great app - for our young shop it makes it easy, that people can contact us.
Thx for the work - and thx you make it free

Brickgalaxy
Germany
8 months using the app
Edited June 16, 2015

It is kind of amazing that Shopify themes don't automatically include basic Contact Us page layouts and if they did, there would be no need for Improved Contact's app. Anyway, I love this free app! I reached out to Dan asking if I could add an extra field to ask for their customer's wedding date. While this wasn't possible, he suggested I simply rename the Subject field as "Your Wedding Date". When I wasn't able to make this save (I got some kind of a "sad face" on the screen), Dan did it for me. Thanks, Dan for creating this app!

My Wedding Decor
Australia
7 months using the app
May 27, 2015

Seems to work ok, but for the life of me I cannot understand why the e-mail field has no e-mail validation, doesn't even check for an @ sign ?

Daily Essentials
South Africa
6 months using the app
September 15, 2015

Does what it says. Isn't anything innovative or life-changing, but gets the job done and works well. I receive all of my customers' inquiries and am able to respond right away as they get sent right to my email.

N A U
United States
5 months using the app
Edited July 3, 2018

Dan was giving prompt rely to help, though our site is not compatiable with this app.

Go Secret Garden
United States
5 months using the app
June 27, 2019

I like this app. But how can I know the url of a secondary contact form I created?
Also it would be good to have the possibility to add a scrollable list, if we want to ask question to people and know more about them.

Chloé 4paws
Switzerland
4 months using the app
2
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