Firebear Import & Export Tool

Unfortunately I had chosen this application for re-ntimporting our products after an accidental delete. When a user wants to import products, it is 99% urgent.
Not only the upload was all the times unsuccesful, there was also a 2 days delay in any questions, finally the problem was not solved.
So I used the same csv file which was rejected by this application, and imported them again using the Shopify classical way
Very very disappointed

I would recommend this app as a great way to approach specific types of scheduled imports or using google sheets as a data source. The support was very friendly as well as far as helping me plan out my approach to the challenges I was looking to solve. Specifically there were feed files from dropshipping partners where I had to be able to capitalize on fast moving items and Firebear did the trick. Additionally when it came to exporting my orders for reporting to be ingested by my accountant it was also really helpful.

We are new to Shopify and do not know all the Shopify system field names, but the app AI header-mapping matched almost every column in our CSV and our first batch of products imported without issues.

seems to look good instructions a bit basic, more instructions actually when they describe the shopify import not their own. PROBLEM: Same as other user! Everytime we import our automated sheet from suppliers with new stock and quantities etc.. The app creates 4000 duplicates every hour, the HANDLe is the same the SKU is the same yet it creates whole new products with a handle-1 or -2 -3 and keeps the SKU duplicated, thing is after the first import we done days of work updated categories, prices, meta tags, it always imports without any stock even though inventory says 100 units inventory not tracked, they ned to create an automated inventory import that just updates the stock levels and sale price, No one wants the original suppliers title back again after making it all SEO friendly. Have had to delete 1000s of duplicates, even shopfy import has an option to update current products, support said use the same handle and sku, what a joke it is the same it just creates a duplicate even adding -1 and -2 to the handle on its own. Why have a stock level column if the quantity is overlooked for "stock not tracked" being marked. so although only 2200 were in stock all 4000 were up for sale immediately. Really bad experience with this app. Caused 10 times the work it was supposed to save us. Would have been easier just to import manually once a day, less work than having to edit the first 4000 before they sold items that were not in stock and delete the 1000s created as duplicates. They should pay us for our time lost.

Après un dysfonctionnement sur les règles d'import et de mise à jour des visuels, le support a rapidement analysé et apporté un correctif sur le module en me précisant l'option supplémentaire apportée. Cela fonctionne parfaitement. Bravo et merci pour cette réactivité.