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Seems like it should be simple to install, but never showed up live on my site. limited functionality. NO SUPPORT WHATSOVER! I waited 24 hours, but nothing.
Hello! I show that you emailed us a support request yesterday, and we replied IN 15 MINUTES to your request, asking you to please give us your Shopify Store URL so we could fix it for you asap...
Perhaps our reply email went to your junk mail? Please review your records, I also emailed you directly...
Please reply and help us get this resolved. Thanks SO much. We truly DID email you back in 15 minutes when you emailed us... but we never heard back from you after that...
Sean & The In Cart Upsell Team
Customer service is very reactive and efficient! Thank you Denis I really appreciated your help and your professionalism.
Hello to our friends at As I Am
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
This app is incredible and has made me hundreds of dollars in profit monthly ! There support is also outstanding and has went above and beyond to help me with issues on my store on a Friday even though the issue had nothing to do with their app in the first place , they still fixed the problem for me. I highly recommend this app !
Hello friends from Pod Plug!
Really happy that our app is helping your store make more $$ per order! And our support team works really hard to help our clients -- so we appreciate the kudos! Here's to big success for Pod Plug online...
-Sean & the In Cart Upsell Support Team
Do not take this application. Do not use it, you will waste your time and your money, they are very slow !
Hello friends at Fruisst!
This is Melissa, one of the Success Managers with In Cart Upsell.
I am extremely sorry about that! I and my team reviewed your ticket and we can get your offer showing for you in no time!
This happens for some themes especially when they are updated -- please let us know how we can rectify this issue? We want to ensure our customers are fully satisfied with our app. Even one 1-star reviews really hurts our rating on the app store :-(
Sounds like we owe you a full refund… Again please let me know what we can do to convince you to either remove your review that you left here, or change it to 5 stars? I would REALLY appreciate it!!
-Melissa & the In Cart Upsell Support Team
DONT PURCHASE THIS APP. Their Customer Support was supposed to fix our cart load speed manually as the app was slowing it down and crushing our cart page so that people weren't able to checkout. They assured us that they will install javascript manually which will help it. After their manual "fix" we lost over $4000 in revenue in a few hours!!!
Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app.
Our dev team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it!
Here to help, and very sorry you experienced this.
Sean (Ops Guru) & The In Cart Upsell Team
Works great on desktop but does not work on mobile devices. Disappointed.
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
VERY EXPENSIVE FOR JUST ONE UPSELL. They do not have other options in terms of display popup.
Their automatic setup is completely TRASH. Never worked and I do not know how to do it manually. So just setting up a popup every time have to contact their support team?
We have gathered some information and it seems that this review is suspected to be foul play by our competitors. The store has been posting negative reviews of similar nature in other apps within Shopify, and possibly under a different store name previously.
We have contacted Shopify support to report on the possible abuse of the review system by the store.
In Cart Upsell's support team is available 24/7 to assist our users with any issues faced, please let write in to us through info@incartupsell.com - and we will gladly assist you with the setup or anything else!
Great CTA and conversion rates!
Great app for upselling in the cart page! Benedict has been very helpful and fast to respond to our issue. We look forward to seeing great results from this app. We recommend this app for anybody who is looking to increase their average order value :)
Hello friends from THE PINEAPPLE EVERYTHING!
We appreciate you taking the time out to leave this awesome review, it is immensely appreciated! We are glad our app has been useful to you :-) Don't hesitate to reach out with any more queries you may have.
-Melissa & the In Cart Upsell Support Team
Hi Vorda,
Thank you for the 5-star rating! We're thrilled to receive your positive feedback. If you need any assistance, we're just a message away.