In Cart Upsell
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When you create an offer, it does not allow you to select a specific product variant, only the main product! This makes the app not capable of running one of the offers that we have (currently manually coded).
Note that it also does not allow setting an actual discounted price, without creating a discount code or making a duplicate product with a different price.
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
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Previous Reply:
Sorry we weren't a good fit for your needs! It actually is possible to restrict variants from being shown in offers - we can set this up for you if you need help.
The discount feature uses discount codes that could be shared because Shopify is able to enforce the rules for those discount codes. The idea is that the code can be shared because it's only valid for that combination of products. I can assist with setting that up, if you want!
The team are the best - they go above and beyond, and are super contactable. You can customise this exactly to your theme and it has a generous free trial too.
Hi Zero Point Million,
Thank you for your glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell and you've customized it the way you wanted. And we are happy our support team was able to assist you :-) We love having you as a customer and are always here to help your Shopify store succeed!
`Harish - Customer Success Team :D Cheers!
AWESOME support by Rasheem. Super quick, patient and competent. So far, the app is doing what I want!
Hi JUNA CONCEPT ,
Thank you for your glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell and We are so glad Rasheem was able to assist you :-) We love having you as a customer and are always here to help your Shopify store succeed!
-Tanu & The In Cart Upsell Support Team
Don't normally leave app reviews, but the support I have had from In Cart Upsells has been phenomenal. The app has helped us run a successful free gift campaign with order.
Hello to our friends from Tug-E-Nuff
Thank you for taking the time to leave us an awesome 5-star rating! We’re happy that our app has successfully helped you to run your campaign.
-Jevon & the In Cart Upsell Support Team
Exactly what I needed and worked exactly how I needed it to!
The support team is very helpful and will solve your issue in a moment! Especially Benedict!!! Super professional!
Hello to our friends from IONO
Thank you for leaving us this awesome review! We will let Benedict know that his help was greatly appreciated :-)
-Melissa & the In Cart Upsell Support Team
Awesome! I asked for help and they fixed it all right away! Love it. Thanks man. I recommend this app.
Hello to our friends from LifeBetweenPlants,
Thanks for this positive review! Appreciate the feedback, and glad our support team did a great job for you. Hope your store strikes it big out there!
Melissa & the In Cart Upsell Support Team
This app is working great. I pointed out a new upgrade required to keep inline with a shopify change and this was fixed and updated satisfactorily within 24 hours. More importantly its the most efficient upsell cart side out there. Great job Will and team. I recommend
Thank YOU for helping us get multicurrency support done so quickly!
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor.
Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable.
But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically.
I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife,
We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers.
Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team.
Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
Best customer experience i've had in a long time. I wanted to personalized to my theme my add-on suggestion but didn't know much about CSS. I reached out for help and they personalized it exactly to my theme for me. Thanks again!
Hi ADDA STUDIO,
Thank you so much for the lovely review! Our support team works very hard to ensure that all of our merchants have the best possible experience with our applications. It's very gratifying to read this!