Rezensionen (1.004)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 92 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
19. Mai 2023

I am giving 5 stars just because of their customer support! Their support is relatively fast and the staff is amicable!

Aroma Concepts
Vereinigte Staaten
Etwa eine stunde mit der App
In Cart Upsell hat geantwortet 25. Mai 2023

Hello to our friends at Aroma Concepts

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

9. September 2020

Seems like it should be simple to install, but never showed up live on my site. limited functionality. NO SUPPORT WHATSOVER! I waited 24 hours, but nothing.

frisqie
Vereinigte Staaten
Etwa 18 stunden mit der App
In Cart Upsell hat geantwortet 9. September 2020

Hello! I show that you emailed us a support request yesterday, and we replied IN 15 MINUTES to your request, asking you to please give us your Shopify Store URL so we could fix it for you asap...

Perhaps our reply email went to your junk mail? Please review your records, I also emailed you directly...

Please reply and help us get this resolved. Thanks SO much. We truly DID email you back in 15 minutes when you emailed us... but we never heard back from you after that...

Sean & The In Cart Upsell Team

21. Februar 2023

Customer service is very reactive and efficient! Thank you Denis I really appreciated your help and your professionalism.

As I Am
Vereinigte Staaten
36 minuten mit der App
In Cart Upsell hat geantwortet 22. Februar 2023

Hello to our friends at As I Am

Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!

Tanu & The In Cart Upsell & Cross Sell Support Team

10. Januar 2020

This app is incredible and has made me hundreds of dollars in profit monthly ! There support is also outstanding and has went above and beyond to help me with issues on my store on a Friday even though the issue had nothing to do with their app in the first place , they still fixed the problem for me. I highly recommend this app !

Pod Plug
Vereinigte Staaten
8 minuten mit der App
In Cart Upsell hat geantwortet 13. Januar 2020

Hello friends from Pod Plug!

Really happy that our app is helping your store make more $$ per order! And our support team works really hard to help our clients -- so we appreciate the kudos! Here's to big success for Pod Plug online...

-Sean & the In Cart Upsell Support Team

16. Juli 2020

Do not take this application. Do not use it, you will waste your time and your money, they are very slow !

Fruisst
Frankreich
Etwa eine stunde mit der App
In Cart Upsell hat geantwortet 17. Juli 2020

Hello friends at Fruisst!

This is Melissa, one of the Success Managers with In Cart Upsell.

I am extremely sorry about that! I and my team reviewed your ticket and we can get your offer showing for you in no time!

This happens for some themes especially when they are updated -- please let us know how we can rectify this issue? We want to ensure our customers are fully satisfied with our app. Even one 1-star reviews really hurts our rating on the app store :-(

Sounds like we owe you a full refund… Again please let me know what we can do to convince you to either remove your review that you left here, or change it to 5 stars? I would REALLY appreciate it!!

-Melissa & the In Cart Upsell Support Team

28. September 2020

DONT PURCHASE THIS APP. Their Customer Support was supposed to fix our cart load speed manually as the app was slowing it down and crushing our cart page so that people weren't able to checkout. They assured us that they will install javascript manually which will help it. After their manual "fix" we lost over $4000 in revenue in a few hours!!!

BeautifulEarth Boutique
Vereinigtes Königreich
Etwa eine stunde mit der App
In Cart Upsell hat geantwortet 30. September 2020

Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app.

Our dev team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it!

Here to help, and very sorry you experienced this.

Sean (Ops Guru) & The In Cart Upsell Team

14. November 2016

Works great on desktop but does not work on mobile devices. Disappointed.

Skiff Life We Fish Skinny Water
Vereinigte Staaten
14 minuten mit der App
In Cart Upsell hat geantwortet 19. März 2020

Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)

You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the In Cart Upsell Team

24. Februar 2021

VERY EXPENSIVE FOR JUST ONE UPSELL. They do not have other options in terms of display popup.
Their automatic setup is completely TRASH. Never worked and I do not know how to do it manually. So just setting up a popup every time have to contact their support team?

Uniqcarts
Indien
9 minuten mit der App
In Cart Upsell hat geantwortet 24. Februar 2021

We have gathered some information and it seems that this review is suspected to be foul play by our competitors. The store has been posting negative reviews of similar nature in other apps within Shopify, and possibly under a different store name previously.
We have contacted Shopify support to report on the possible abuse of the review system by the store.
In Cart Upsell's support team is available 24/7 to assist our users with any issues faced, please let write in to us through info@incartupsell.com - and we will gladly assist you with the setup or anything else!

16. September 2016

Great CTA and conversion rates!

Zennbrae
Kanada
8. August 2020

Great app for upselling in the cart page! Benedict has been very helpful and fast to respond to our issue. We look forward to seeing great results from this app. We recommend this app for anybody who is looking to increase their average order value :)

THE PINEAPPLE EVERYTHING
Kanada
In Cart Upsell hat geantwortet 10. August 2020

Hello friends from THE PINEAPPLE EVERYTHING!

We appreciate you taking the time out to leave this awesome review, it is immensely appreciated! We are glad our app has been useful to you :-) Don't hesitate to reach out with any more queries you may have.

-Melissa & the In Cart Upsell Support Team