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Lasandra is awesome! She walked me through every step of the way and explained it simply so I could understand. Even when roadblocks came, she kept me updated throughout the entire process. In the end we got to our desired outcome. Big thanks to Lasandra, excellent customer service!
Hi Venera,
Thank you for your review! We're delighted to hear that our team member Lasandra provided such thorough and clear assistance. Keeping you updated and guiding you to the desired outcome is what we strive for in our customer service.
We appreciate your kind words and support!
I got help with everything! Definitely recommend this app and support. Such an amazing experience!
Hi SquishLit,
Thank you for your feedback! We're thrilled to hear that you received all the help you needed and had an amazing experience with our app and support. Your recommendation means a lot to us.
Thanks for choosing our app!
I haven't used this app a whole lot yet, but so far it has done what I needed it to and when I ran into things I didn't understand, they helped me promptly through chat.
Hi Deluvia,
Thank you for taking the time to leave us this review! We're thrilled to have you as a new merchant on our app, and it is very gratifying to hear that you received excellent support from our team. Cheers and happy selling!
This app is fantastic, having everything needed to start selling adds-on a cross-selling. Lasandra provided outstanding support in helping us integrate the app with some minor adjustments to our theme. I’m thoroughly impressed with her assistance and the app's capabilities and flexibility. Highly recommended.
Hi VMAT,
Thank you for your review! We're thrilled to hear that the app has met all your needs and that Lasandra provided outstanding support. Your recommendation means a lot to us.
Thanks for choosing our app!
We've just begun using this app but so far the support has been amazing. Lasandra worked throughout the day to get our widgets to match our theme exactly. Looking forward to seeing the increased order values!
Hi Hatcountry,
We appreciate your feedback! We’re thrilled to hear that Lasandra provided excellent support, ensuring your widgets matched your theme perfectly. Customer service is key for us, and we're glad we could assist you effectively.
Thanks for your trust in our app!
Their support is awesome. But, their app UI interface should be upgraded more. Also, they can add more customization options there.
Hi Roots Plants,
Thank you for your feedback! We're pleased to hear that you find our support awesome. We appreciate your suggestions about enhancing the app's UI and adding more customization options, and we'll look into these improvements.
Thanks for being a valued user!
Really pleased with this app. It has some excellent features and the support team are very helpful and friendly. We have been in touch with support about some issues when setting up offers. They helped us resolve the issues very successfully.
Hi Minifigs.me,
Thank you for your feedback! We're delighted to hear that you're pleased with the app and its features. Our support team always strives to be helpful and friendly, and we're glad they could successfully assist you with setting up offers.
Thanks for your trust in our app!
Had been a customer for years on the multiple ecomm stores I own but had one that the app was deactivated. I reached out to support and told them I had no sales, app was deactivated, and was charged monthly. There response was when the theme was changed the app was not installed. NEVER CHANGED THE THEME. Couple hundred dollar lesson.
Hi Coast Guard for Life,
We’re sorry that you had this experience with our application. Regarding the sales, we are currently experiencing a bug that causes sales figures to not be reflected in the dashboard for a limited number of merchants; this will be rectified soon. We were able to see that your offers were loaded 24,893 and that merchants clicked 633 times on the offers. So you almost assuredly had generated sales from this activity, but due to the aforementioned issue, they are simply not appearing properly in the dashboard.
Regarding the app deactivation issue, we agree that this could be confusing. It does not refer to your subscription, rather it describes whether your offers are displaying or not. In this case, they were not due to a theme conflict. We will edit this pop up for greater clarity. We apologize for the inconvenience and will be reaching out to you directly via email.
Really good app, tested with loads of others. This one is a good cost has everything you need and support are really helpful and quick to fix any issues if you have any. Highly recommend
Hi BananaShoes,
Thanks for the kind words! We're thrilled to hear that you found our app to be superior to others that you tested and that our support team was so helpful. This is exactly the experience that we want our merchants to have with our app and team. Please always feel free to reach out to us for any future needs!
This is a great app with a good free option to start. Lasandra was an amazing help with ensuring that we are able to use this app for our existing theme (as it was not supported originally) I am so impressed by her service! Great company.
Hi Poppyseed Play,
Thank you for your review! We're glad to hear that you find the app useful and appreciate the free option. We're thrilled that our team member Lasandra was able to help you integrate the app. Customer service is extremely important to us.
Thank you for being a valued user!