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The app can be at times a bit buggy, but service is super fast and phenomenal. Thank you Denis for your A+ service!
Hello to our friends at Lexxola
Thanks for the awesome review. We're so happy to hear that you are enjoying In Cart Upsell & Cross Sell. Denis is the superstar of our support team and we are elated that he was able to assist you. We’ll make sure we pass your kind words along to Denis, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We are always looking for ways to better our service, and your feedback is a valuable part of that process. We wish you and your store great success!
Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team
Great app for in cart product upsell. Loads quickly. Unobtrusive. Nicely designed. Great technical support.
Hello to our friends from Pop on Veneers
Thanks for giving a shoutout for our app! Glad it's working well for you :) I will give kudos to our technical support team. We wish Pop on Veneers mega-success in the coming months and years,
-Melissa & the In Cart Upsell Support Team
It can be better. App do what described, but seems loading speed is not ok. Do something with speed please
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
I had an issue with the setup wizard, and it was resolved very quickly. Very helpful customer service !
Hello to our friends from Graine de Bouillotte®
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team
The support team is great, the app is easy to use. I think this is the best uspell application I've tried. I recommend it!
Hello to our friends from MYMOODz
Thank you for the amazing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross Sell. We really appreciate you for sharing your kind words with us. It means a lot to us and our entire team!
Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team
This is a very useful app for upselling products. Their user support is very responsive and helpful. I highly recommend this app!
Hello, friends at Pain Relief Therapy
Thanks for taking the time to leave us a 5-star review! We are happy to know that you found our app useful and easy to use. We're also happy to know that our App and Customer Heroes met your expectations! Thank you for the recommendation.
Happy Selling!
-Jevon & The In Cart Upsell Support Team
Very nice experience in a few days. We expect to see the result at the end of the month. However, there is one big big flaw for us. Our shop is multilingual. We were able to define the words used by this app in only one language. So we can visit the site in the other 2 languages, the words used by the application remain unchanged and not translated.
Hello to our friends at Bella Home - Homeware
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The In Cart Upsell & Cross Sell Support Team
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor.
Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable.
But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically.
I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife,
We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers.
Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team.
Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
When you create an offer, it does not allow you to select a specific product variant, only the main product! This makes the app not capable of running one of the offers that we have (currently manually coded).
Note that it also does not allow setting an actual discounted price, without creating a discount code or making a duplicate product with a different price.
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
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Previous Reply:
Sorry we weren't a good fit for your needs! It actually is possible to restrict variants from being shown in offers - we can set this up for you if you need help.
The discount feature uses discount codes that could be shared because Shopify is able to enforce the rules for those discount codes. The idea is that the code can be shared because it's only valid for that combination of products. I can assist with setting that up, if you want!
Great app, easy to set up and implement. Highly recommended.