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Not good app. when i want to remove it and asked for help from developer to remove code from my theme, he said manage it yourself. i cleraly informed i am not a developer while downloading the app - at that time you said you will help but now wont since the app is not working for me.
Hey Belora, Tanveer this side, Customer Success Manager.
Thanks for raising your concern. And I want to apologize for the confusion that happens here.
I wanted to clarify we are not injecting any of our code into Shopify themes. So, I would really want to help you out if I know the cause of your dissatisfaction.
I want to apologize for the experience that you faced while using the app. This issue has never happened before with any of our clients.
we will be happy to have a screen-sharing call with you and walk you through everything in detail if you are still facing any issues.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Tanveer & In Cart Upsell Support Team
5/19/21 - App is still not working. It does respond to the vendor based rules. Such a disappointment. This app stopped working correctly after testing their new Ai Autosuggest. I emailed support several days ago to let them know the app was no longer responding to the vendor based rules. They have not corrected the errors and they have stopped responding to emails.
Hi Whiskey N Biscuits,
We fully understand the frustration for the lack of communication over the weekends. The issue had actually been resolved, All previously disabled features were enabled and all offers are working as expected. Check your email for the latest updates on this issue.
Benedict & In Cart Upsell team
I use this app on all my stores. It's an easy and non-intrusive ways to bump up the Average Order Value
Hello to our friends at Broderik
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Few complications during set up, but I have to say Customer Support is really great. My first discount in cart has been live for 24hrs, so I can't say if the conversation works well or not yet, but I am pleased with CS and ease of use.
Hello to our friends from Navesink PPE
We appreciate you leaving your feedback, thanks for leaving us this great review! :-)
-Melissa & the In Cart Upsell Support Team
The app is pretty straight forward and easy to understand.
I needed a little tweak to the positioning of my offer and thankfully Denis was extremely helpful by putting me through what I needed to do.
Thank you Denis!
Hello to our friends at olarsgrace
Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Seems to work great but with the free version (as stated) there is a "Powered By In Cart Upsell" that looks so tacky and who wants their customer to see it as a upsell funnel!!! Otherwise works easy enough.
Will probably uninstall.
Hello to our friends from Red Robin
Thank you for leaving us this review! We have made note of your concerns and will definitely work on this! We wish you all the best!
-Melissa & the In Cart Upsell Support Team
Incredible app and WILL is awesome and a big help! Now I can recommend product upsells at the RIGHT TIME and not annoy people. Easy to install and easy to implement
Never ever wrote reviews before, but this level of customer service is Amaaaaaaazing Benedict O. is great he helped me for an hour and half getting it to look exactly like its a part of my website. love this app and the support team.
Hello friends from The North Brand!
WOW!! GREAT REVIEW!! Really happy that you think our customer support is amazing -- we appreciate the kudos! Here's to big success for The North Brand online...
-Sean & the In Cart Upsell Support Team
Customer Support is unlike anything I've experience. They work so fast and can do exactly what you want.
Hello to our friends at NYC Luxury
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Interesting app..My main concern was to find out if its MOBILE FRIENDLY and was glad to see that it is.