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Overall, I'm pretty happy with In Cart Upsell & Cross Sell. It has some limitations with the logic and how smoothly it works in AJAX carts with seemingly no interest to improve it. But the app gets the job done it has yielded some good results. The support by Rasheem has been above and beyond!
Hello, friends at The Wander Club
Thank you so much for the positive review. We appreciate your business and helping to share the word about In Cart Upsell & Cross Sell!
-Jevon & The In Cart Upsell Support Team
Im new to this up selling app found it hard to get it set up, however with help from Denis he made it super easy and helped me set it up. thanks for all the help
Hello to our friends at Branded Bottle
Thanks for sharing your review with us and the community. We're thrilled to learn that Denis was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Great customer service from Jevon who dealt with my queries quickly and promptly. He also customised the app for my store and it looks great.
Hello to our friends from HappyStore
Thank you! We will definitely extend your kudos to our support team! We really appreciate this awesome review :-)
-Melissa & the In Cart Upsell Support Team
Works as advertised. Used it on www.psychedeliashop.com
Recommended!
I installed this app on my Shopify store. You can display offers with triggers but there is also the option 'broad' which means no trigger. If this one is enabled, all the rest triggers stop working. I contacted support many times and they do not respond to me for 3 weeks already. Very disapointed.
Hello, Blitz (TM) Thank you for your feedback. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app.
We fully understand your frustration with this rare issue and can assure you that we are working to resolve this quickly. We are very sorry for the inconvenience this is causing you.
We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible.
Here to help, and very sorry you experienced this.
Tanveer(Customer Success Manager) & The In Cart Upsell Team
I really like that this app is in-cart and not a pop-up, and that there is a free plan for single offers - brilliant for small businesses getting up and running. But, the very best thing about it is the helpful and responsive support team!
Hello to our friends from armadillosun
Thank you for leaving us this great review! We are happy we could assist you! We wish you and your store great success :-)
-Melissa & the In Cart Upsell Support Team
Works well, it was very easy installed and the support helped us to solve some design changes and speed issues.
Hello, friends at BSF Cycle GmbH
We are happy you had such a great experience! Thank you for leaving this awesome review. We are happy our support team was able to assist you :-)
-Tanu & The In Cart Upsell Support Team
Jus started with this and didn‘t understand really how to fix the codes in my Theme, Will answered direct, offered to help me and showed me exactly how and what to do..
Epic support from Will!
Good interface also, set up my first upsell offer today :)
This is one YOU HAVE TO HAVE!
And the support is GREAT so no excuses not to jump right in!
Keep having issues with the analytics. Customer support states that they are working on "updates". This has been going on for 3ish months, still not fixed. Reached out multiple times and literally got the same response each time as if their response was copy and pasted. Not happy with the support team.
Hello PhatMuscleProject,
We are really sad to see that our app didn't live up to your expectations. We understand the frustration and are sorry for the inconveniences this caused you. The issue has since been solved and will be happy to have you back as our customer. We do our best to increase the service quality of our app and services on a daily basis and hope to give our customers the best we can.
Benedict and the In Cart Upsell team
I had a problem with getting 2 offers on the same page at the same time. Unfortunately the app cannot show 2 at the same time, but customer support was great and replied back immediate with my questions. The app does support 2 (if one is accepted, then the second will pop up), so still a great app. I would give this 5 stars if there was an option to allow two at the same time. But overall , good customer service and good app.
Hello friends from Finturely,
Thanks for leaving us a positive review! Thank you for the feedback it is truly helpful and we will definitely take this into consideration moving forward. !! Hope your store hits it big-time online! :-)
-Melissa & the In Cart Upsell Support Team