Omtaler (1 003)
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Etter vurdering
I haven't used this app a whole lot yet, but so far it has done what I needed it to and when I ran into things I didn't understand, they helped me promptly through chat.
Hi Deluvia,
Thank you for taking the time to leave us this review! We're thrilled to have you as a new merchant on our app, and it is very gratifying to hear that you received excellent support from our team. Cheers and happy selling!
AMAZING service, always happy to help you get whatever you need done. Highly recommend.
Hi Really Rich Shop,
Thanks for providing us with your feedback! We make sure to provide our customer with the best service and fulfill each of your needs. We are happy to assist you anytime.
This app fits my needs and I received prompt and helpful technical assistance via chat when needed.
Hi Candles 4 the Culture,
Thank you for your positive feedback! It's wonderful to hear that our app suits your needs and that our chat support was able to assist you promptly and effectively. We appreciate you taking the time to share your experience!
Really good app, tested with loads of others. This one is a good cost has everything you need and support are really helpful and quick to fix any issues if you have any. Highly recommend
Hi BananaShoes,
Thanks for the kind words! We're thrilled to hear that you found our app to be superior to others that you tested and that our support team was so helpful. This is exactly the experience that we want our merchants to have with our app and team. Please always feel free to reach out to us for any future needs!
Super quick response to help with customer support, highly recommend. Thank you!
Hi By the horns,
Thanks for the positive feedback about or support! We take great pride in offering the best service possible, so this is very gratifying to read. Thanks again!
Love this app and great customer service! They were able to resolve an issue I had quickly. Super helpful and a great app to add to our store!
Hello Bombi Gear,
Thank you for your review of our app! It is fantastic that you experienced the customer service we thrive for and that you could express that experience. Please reach out to us anytime you need.
The Support Team
Very Good and competent Support.
Lasandra Helped me out in any Question i had , and also came up with some better ideas. :)
Thank you very much
Hi Driveez,
Thank you for this wonderful review! We always strive to provide the best customer experience possible and are thrilled to receive this very positive feedback. Lasandra is an outstanding member of our team, thank you for recognizing her effort! We're always here to assist you, please do not hesitate to reach out!
Had been a customer for years on the multiple ecomm stores I own but had one that the app was deactivated. I reached out to support and told them I had no sales, app was deactivated, and was charged monthly. There response was when the theme was changed the app was not installed. NEVER CHANGED THE THEME. Couple hundred dollar lesson.
Hi Coast Guard for Life,
We’re sorry that you had this experience with our application. Regarding the sales, we are currently experiencing a bug that causes sales figures to not be reflected in the dashboard for a limited number of merchants; this will be rectified soon. We were able to see that your offers were loaded 24,893 and that merchants clicked 633 times on the offers. So you almost assuredly had generated sales from this activity, but due to the aforementioned issue, they are simply not appearing properly in the dashboard.
Regarding the app deactivation issue, we agree that this could be confusing. It does not refer to your subscription, rather it describes whether your offers are displaying or not. In this case, they were not due to a theme conflict. We will edit this pop up for greater clarity. We apologize for the inconvenience and will be reaching out to you directly via email.
Great app to increase your AOV, thanks to Vijay and team for helping me to set up the app.
Hi Cocco,
Thank you so much for your review! We're glad our teammate Vijay could assist you in setting up the app and boosting your AOV. Your feedback is greatly appreciated!
Best customer experience i've had in a long time. I wanted to personalized to my theme my add-on suggestion but didn't know much about CSS. I reached out for help and they personalized it exactly to my theme for me. Thanks again!
Hi ADDA STUDIO,
Thank you so much for the lovely review! Our support team works very hard to ensure that all of our merchants have the best possible experience with our applications. It's very gratifying to read this!