In Cart Upsell & Cross‑Sell , 969 条评论
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Amazing customer service!! I cannot believe "a few minutes" was actually a real thing. I was assisted within 3 min of my question. Triage and resolution took less than 30 min and I was selling again! Overall the app does exactly as is described and very easy to configure.
Hello to our friends at Fireworks Revolution
Thanks for sharing your review with the community and us. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
I recommend this app. It's the first time i'm using it and had some difficulties to parameter my offer.
Support team was very efficient and Denis guided me to find a solution. In a couple of minutes everything is working well.
App is easy to use and fast to manage (create offers etc.)
I particularly appreciate many triggers so I will be able to custom offer for every product.
Hi there Venicci,
Thank you so much for your glowing review. It is great to hear that Denis was able to efficiently guide you through your desired custom offers. Your store and products look great! We are happy that In Cart Upsell can boost your sales.
Stephanie & the Customer Support Team
Really happy with this app and the customer service I receive when I reach out. Especially, Lasandra was super awesome when helping me resolve an issue within 15minutes.
Hello to our friends at Dirt Locker® Official
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
This is a great app that looks great on your store off the shelf, and the support is tremendous.
Greetings Salty Rodeo Co.,
It is great to see this 5-star review! Thanks for acknowledging not only the application itself, but the support as well. We take pride in taking care of merchants such as you and helping you to set up your store the way you want it to look. We are here if you need us!
The Support Team
I can't say enough about the support assistance I just had with Dennis. Someone added this app to my website just yesterday, but it was not complete and I needed it up and running asap for a new platform launch. I reached out on chat and he was extremely helpful and willing to make it happen. So far I highly recommend this app!!! Thank you, Denis.
Hi Disguise the Surprise,
Thank you for leaving us this review! We take great pride in the quality of support that our team offers to merchants and this is very gratifying to read. It is always nice to hear kind words about specific members of our team, and Denis will be overjoyed to read this review!
The app needed some tweaking, but with the help of their support it's working beautifully and giving our customers great recommendations.
Hello to our friends at Spicewalla
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
I just had the most amazing experience with the support team. Lasandra from In Cart Upsell is a Rockstar. I was unable to figure out an issue and she went above and beyond to help me, even making videos for me to follow. In a matter of no time I had exactly what I was looking to do, done for me with an explanation. Would definitely recommend this app for it's functionality and the awesome support team!!!
Hello to our friends at King's Crown Jewel Boutique
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
The Cart Upsell & Crosssell App is just great and does exactly what it should: adding product upsell to add quickly to the cart to an existing product page or cart page. The customer service is just outstanding. Denis and Lasandra replied within minutes to all my questions and gave me a quick walk through the app and even changed some custom settings to make the offers match my Theme. 5 Stars!
Hi MeinMonogramm,
Thank you for the glowing review! We're very glad to hear that In Cart Upsell and CrossSell has enabled easy upselling on your store, and we always love to see well executed implementations of our application.
We're also very happy to hear that you received outstanding support from our team. We have a very dedicated staff, and it's truly gratifying to read this type of positive feedback. As always, we are here to help!
Tanu & The In Cart Upsell & Cross Sell Support Team
Great service, always reply promptly and always complete requested edits. We use this app for all of our online stores. Thanks team!
Greetings to you Youstella,
Thank you for taking the time to leave us such an awesome review. We take pride in our prompt service and we are appreciative of you noticing that. It is great that In Cart Upsell can benefit all of your online stores.
Stephanie and the Customer Support Team
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor.
Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable.
But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically.
I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife,
We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers.
Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team.
Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.