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I can't say enough about the support assistance I just had with Dennis. Someone added this app to my website just yesterday, but it was not complete and I needed it up and running asap for a new platform launch. I reached out on chat and he was extremely helpful and willing to make it happen. So far I highly recommend this app!!! Thank you, Denis.
Hi Disguise the Surprise,
Thank you for leaving us this review! We take great pride in the quality of support that our team offers to merchants and this is very gratifying to read. It is always nice to hear kind words about specific members of our team, and Denis will be overjoyed to read this review!
Easy to navigate & simple design. It would be great if there was more depth with the does/does not include rules, as this can be quite limiting.
Hello to our friends from Julia Gash
We appreciate the feedback and we are reviewing this! Thank you for letting us know your concerns! We appreciate you leaving this honest review! :-)
-Melissa & the In Cart Upsell Support Team
Base features are good. However the app advertises itself as offering functionality to offer discounted items at checkout, and this is false - you must create a discounted duplicate of your item. Once you have overcome the inventory management issues in making this happen, you discover that the app is not able to prevent customers from acquiring your discounted product offer if they remove the initial item from their cart. The app is therefore not appropriate for integrated inventory or drop ship systems as manual oversight must be applied to all upsold orders.
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
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Previous Reply:
Thanks for your feedback! Just want to let you know the "discounted duplicate" method is no longer necessary! We now integrate with Shopify's new, super powerful discount system to automatically apply discounts and prevent shoppers from circumventing the terms of the discount.
Just what I was looking for. Denis helped us set up a custom offer in a matter of minutes. Can gladly recommend this app for cart upsells!
Hello to our friends at Klockeriet.se
Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Denis was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Awesome, the support helped me to have custom CSS and custom upsell they are just perfect , thank you again!
Hello friends at Unusual Jewelry
We are extremely happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are happy our support team has been so helpful! We are grateful for awesome customers like you! We wish you and your store great success.
Tanu & The In Cart Upsell & Cross-Sell Support Team
This app is great I'm still testing so will be updating my review in a few days. Just be careful before the trial period ends you have to choose your plan or you will be upgraded to the highest plan. The customer service is quick and reliable. Thank you.
Glad you're enjoying it so far! To clarify, we do not and cannot automatically change your plan - it's not possible for a Shopify app to do that. You have to select, and then confirm, any app charge before it can be added.
I like the app however I don't like the fact that you have restricted feature and you have to add your brand on the offer where customers will be able to see it. That will not make people upgrade if they don't want to. Beside of that,I love it!
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
Very good app and great support. Would totally recommend! Very good app and great support. Would totally recommend!
Hello friends at ANZ Factory
We are happy you had such a great experience! Thank you for leaving this fantastic review. We are so glad our support team was able to assist you. We really appreciate the high recommendation! We wish you and your store all the best.
Tanu & The In Cart Upsell & Cross-Sell Support Team
It works, but I'm removing it. The 7 step process to implement is a nightmare. You better be comfortable editing your templates manually and you should be very careful. The "hidden product" trick is not so hidden on all pages. Good luck finding which files to change to make sure that they don't appear inadvertently. I was also not a big fan of having to duplicate an item and add a "hiddenproduct' tag. It's just another thing to manage.
I'd also like to point out that the instructions were not totally accurate for my theme which is currently the free Supply Theme. Again, you might want to know what you are doing here. If you are uncomfortable editing your HTML files, I'd stay away from this app.
I think this should be push button deploy, then setup and manage. It's just not that simple.
I love the idea and will be searching for another alternative once I uninstall this app.
Hello!
This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :)
You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the In Cart Upsell Team
Do not trust these people i choose the free plan to try out the app i decided i did not need the app at that moment so i decided to uninstall it and they charged me a "usage fee" on a free plan. This has to be illegal somehow. daylight robbery.
Hello! We would never charge someone who doesn't WANT to be charged. HAPPY to credit this back asap. I've emailed you directly to get it resolved. Please reply and we'll get you taken care of right away! Thanks :)
Sean & The In Cart Upsell Support Team