Overall rating Based on 203 reviews
Pajar Canada USA
Does the job when you want to up-sell a product or offer, and fantastic customer service response so far. However, the customization is a bit tricky so it requires a bit of trial and error to get the design right. Also, I believe there is quite some work to be done on the app's analytics/data to show actual figures vs "potential revenue".
This is Sean, the Customer success manager here. Thanks for taking the time to leave us this review!
We will certainly take your feedback regarding customization being tricky and work on that. Regarding analytics on how your offers are performing, I'm afraid that due to Shopify restrictions regarding levels of developer access to the checkout page, our app can't track how many actual sales were completed on your store - we can only track how many times a customer on your store used the offer box to add one or more items into your cart (and what the total value of those items upsold were).
So we can track everything up into the checkout page, but we can't track whether a customer actually finished checkout (making it an official sale). I hope that makes sense? And again, that is an unfortunate Shopify restriction that we can't work around :(
If you have any suggestions for us otherwise, we'd love to hear them! We love feedback like this, because it helps us to know what to improve with our app next! Thanks so much.
PS - If you are willing to bump this up to 5 stars, we would be so grateful! Good vibes would surely come your way!! :) Let me know...
This app is great I'm still testing so will be updating my review in a few days. Just be careful before the trial period ends you have to choose your plan or you will be upgraded to the highest plan. The customer service is quick and reliable. Thank you.
Glad you're enjoying it so far! To clarify, we do not and cannot automatically change your plan - it's not possible for a Shopify app to do that. You have to select, and then confirm, any app charge before it can be added.
UPDATE: Will contacted me and wanted to make things right. He got to it immediately is now working fine and making extra sales. Thanks Will!
Previously: Could not get the app to work as needed. Contacted support and they were very slow to reply - 4 days. Support did work on the issue though it was incomplete and sloppy. I don't think they checked after doing the work. Contacted support a second time - this time no answer at all (we waited for 7 days). I guess they didn't want to deal with it. We uninstalled the app.
Easy to use, clean layout, good functionality. Would just prefer a few more active upsells in the cheaper plan.
Great app! Love that you can feature a collection in the cart and upsell.
Excellent application. It's use has resulted in increased sales for products that are often overlooked. Works well! Would like to see an option for a bit more control over frequency of display relative to other items in the rotation.
Ochs General Store
This app has increased our profits for sure. I do recommend it, but would like to see some added features, like being able to add just a couple of recommended items at the same time. Right now the app is limited to displaying either an entire collection, or one recommended item at a time. With a couple additional features, this app would be even more valuable.
Does what it says! The dashboard looks more messy that some of the other upsell cart apps, but the app is free for one upsell item so it does the job we need. If you need to upsell more than one item, you will need to pay.
One thing I have noticed with all the cart upsell apps - the upsell product price offer does not reflect the currency that the shopper is using in the cart. It would be great if you could automate that. I had to take the prices out of the description - I was shopping in dollars, but the upsell item text kept showing up in Czech crowns. So one star off for that.
Interesting app..My main concern was to find out if its MOBILE FRIENDLY and was glad to see that it is.
First off, the only reason I didn't give it 5 stars is that I just installed it yesterday and I will review again after a few weeks.
I can tell you that Will at Awesome-Software really cares! I ran into some difficulties and questions and Will was so quick to respond and help out that I was blown away that there are still people who stand by their product to that level.