In Cart Upsell & Cross‑Sell

Hi Candles 4 the Culture,

Thank you for your positive feedback! It's wonderful to hear that our app suits your needs and that our chat support was able to assist you promptly and effectively. We appreciate you taking the time to share your experience!

Hi Cook & Nelson,

Thank you for the nice review and for recognizing the efforts of Vijay and Lasandra. They are both highly dedicated to the success of our merchants and are very thankful to receive this kind of recognition. We are always here to assist!

Hi By the horns,

Thanks for the positive feedback about or support! We take great pride in offering the best service possible, so this is very gratifying to read. Thanks again!

Hi Coast Guard for Life,

We’re sorry that you had this experience with our application. Regarding the sales, we are currently experiencing a bug that causes sales figures to not be reflected in the dashboard for a limited number of merchants; this will be rectified soon. We were able to see that your offers were loaded 24,893 and that merchants clicked 633 times on the offers. So you almost assuredly had generated sales from this activity, but due to the aforementioned issue, they are simply not appearing properly in the dashboard.

Regarding the app deactivation issue, we agree that this could be confusing. It does not refer to your subscription, rather it describes whether your offers are displaying or not. In this case, they were not due to a theme conflict. We will edit this pop up for greater clarity. We apologize for the inconvenience and will be reaching out to you directly via email.

Hi Really Rich Shop,

Thanks for providing us with your feedback! We make sure to provide our customer with the best service and fulfill each of your needs. We are happy to assist you anytime.