Shopify Inbox , 4.077 Rezensionen

Would be great if there were additional features;
1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing.
2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.

If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.

It works really good, but there are some things which you can't change.

1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good.
2.) You are not able to change the chat symbol to match the CI of your site.
3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile.

So if you are looking for something more designable, I would recommend something different.

works great ... I would like to learn more about it and find a way to do a pop-up notice to more easily respond. In my opinion, there should be a pop-up window option on a desktop/laptop or at a minimum a popup window/notification bubble or something on the dashboard to indicate a new message and allow for a more timely possibly live customer interaction.

Works fine - but doesnt make any sense that it no multi language.

Shopify build it and Shopify build markets / Translate & Adapt.

Good basic tool. Would be nice to have more features like what is in the Shopify Support teams chat.

Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses.

Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing.

Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.

I would like the cell phone to work as a whatsapp, sometimes you have to enter the email every so often and I do not realize that there are messages pending to answer because the cell phone app does not notify. other than that all good.

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.