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Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.
Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.
Hello Conscious Ink, thank you so much for your feedback!
On IOS, you can set chat availability in your app settings, but the Android version does not have this feature yet. We are working on adding more options and features in the near future, so definitely keep your app up to date!
Feel free to reach out to our team if you need anything or if you have further feedback. You can reach us directly at ping@shopify.com. Thank you!
Hope that helps.
Best regards,
Veronica N.
Kit and Ping Support
We had the chat installed, but it has the following problem: you open the chat, type your message. Then you are asked for your email. If you have entered the email, you have to type the chat message again. That's anoying for the customer.
Me gustaría compartir mi opinión y comentarios sobre la aplicación que comparte información con terceros y recibe spam de forma muy mesurada mientras promociona tráfico y negocios. Aunque entiendo que es común que las aplicaciones compartan información con terceros para mejorar sus servicios, me gustaría destacar algunas preocupaciones y sugerencias.
En primer lugar, me preocupa el hecho de que la aplicación reciba spam, aunque sea en cantidades moderadas. El spam puede ser molesto y perjudicial para la experiencia del usuario. Sugiero que se implementen medidas más sólidas para prevenir y filtrar el spam, con el fin de garantizar que los usuarios solo reciban información relevante y útil.
Además, la promoción excesiva de tráfico y negocios puede afectar negativamente el control sobre las métricas y el potencial de éxito de los usuarios. Es importante encontrar un equilibrio entre la promoción y el control de métricas para que los usuarios puedan evaluar adecuadamente el rendimiento de sus actividades comerciales y tomar decisiones informadas.
Adicionalmente, me preocupa que la aplicación se presente como un canal de ventas para supuestos expertos en Shopify, ya que esto podría llevar a una falta de transparencia y confianza por parte de los usuarios. Sería beneficioso brindar información clara y verificable sobre los expertos asociados con la aplicación, así como establecer estándares de calidad y proporcionar testimonios o evaluaciones de clientes anteriores.
En resumen, sugiero tomar medidas más sólidas para prevenir el spam, equilibrar la promoción de tráfico y negocios con el control de métricas, y brindar transparencia en cuanto a los expertos asociados con la aplicación. Estas mejoras ayudarían a crear una experiencia más confiable y valiosa para los usuarios.
Agradezco su atención a estos comentarios y espero que sean considerados para mejorar la aplicación en beneficio de todos los usuarios.
Atentamente
StephanosVerentt
Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are.
Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows the chat's ended when it has. On the customers screen it seems like continuous messaging, but on the shop owners screen, its a different visitor and a whole new chat.
Please look into these, your almost there.
Hi AVAGADA,
Thank you so much for your feedback!
Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you, the merchant, can continue the conversation at your convenience and potentially capture that sale. However, you make a great point that it could potentially signify to the visitor that you're not available and is definitely something I will bring forward to the team.
We're always looking for ways to build upon and improve our product, so this feedback is really appreciated.
I'm going to reach out to you personally over email to get some more of your thoughts on what you'd like to see moving forward.
Take care,
Ellis from Ping and Kit Support.
Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?
Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support
If you aren't always ready to respond in seconds, this will only be a source of frustration on both ends. Customer doesn't know if you're typing a response, but more importantly you can't reach them if they close the page.
I also tested on a separate iPhone, as if I were a customer. I initiated a chat, which took up 95% of my viewport. Then I minimized it so I could continue browsing. The shop owner (me on another iPhone) replied, but there was no way for me to know that unless I manually expanded the chat bubble again. According to Shopify, "Customers using Safari on an iPhone, iPad, or Mac will see Apple Business Chat. All others will see Shopify Chat." ...I've had an iPhone since they were first released in 2007 and I have no idea what 'Apple Business Chat' is--but regardless nothing special happened. The chat looked exactly the same as it did on my PC.
The option to capture an email could save this app for me. I don't have a customer service team always ready to respond in an instant. I'm a guy with a life and it might take me a few minutes.
Doesn't allow you to delete the FAQ: "can I get an update on my order status". Since I couldn't delete it, I just turned it off. So not using the chat feature within the store. I would use it if they allowed us to delete that. I know many others have asked for that.
Hey, there. Thank you for taking the time to leave this review. We appreciate you providing us with his feedback and I can certainly see the potential benefit in your idea. I can certainly see the potential benefit in removing this status message. There is currently no way to remove this message, however, I would be happy to send your feedback up to our developers for future consideration.
Thank's again!. -Marty, Shopify Support
Unfortunately had to disable the app because it's lacking a couple of standard features in comparison to other visitor chat apps. Also, as Ping for Android took a while, would have expected at the very least, it would have the same features as the IOS verison. For now it doesn't - one example, can't set availability hours.
Hi NNEYAH Cards & Gifts.
Thank you for that feedback.
There are some features that were not added in the initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, as well as working with Kit, will be added in the future as we build upon Ping for Android.
Due to the rapidly changing e-commerce landscape we wanted to get what free tools we had available in the hands of our merchants as quickly as we could, which is why some features were omitted.
If you have any questions or additional feedback as to what you’d like to see in Shopify Chat on Android moving forward, please feel free to reach out to our team directly at ping@shopify.com.
La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.