Shopify Inbox , 3.866 reseñas
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it was aoswm to talking some one about that the custom.
needs to include all other chats FB, Apple, Twitter, etc
Thank you for your review and feedback! -Emily, Shopify Support
traffic but no sales
Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.
1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.
2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.
3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.
Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support
its a best app tp connect with customer
Really needs voice or video connection to the customer for better customer service.
due to the type of equipment we sell in our online store it seem that we do not see a lot of B2B customers.
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it has many glitches, I m not sure, it will beep then nothing comes up then after a while you will see a messge.
i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support