Shopify Inbox , 3.866 reseñas

Calificación general
4,7
Recuentos por nivel de calificación
  • El 76% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
22 de diciembre de 2023

it was aoswm to talking some one about that the custom.

ZahirbeautyStore.com
Emiratos Árabes Unidos
Alrededor de 2 meses usando la aplicación
6 de noviembre de 2023

needs to include all other chats FB, Apple, Twitter, etc

Kipps Hobbies
Estados Unidos
Más de 3 años usando la aplicación
Shopify respondió 7 de noviembre de 2023

Thank you for your review and feedback! -Emily, Shopify Support

28 de diciembre de 2023

traffic but no sales

MrGee General Store
Estados Unidos
2 meses usando la aplicación
26 de septiembre de 2023

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

Graydon Skincare
Canadá
Más de 2 años usando la aplicación
Shopify respondió 29 de septiembre de 2023

Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support

8 de diciembre de 2023

its a best app tp connect with customer

SNK EASY BREEZE
Estados Unidos
Alrededor de 2 meses usando la aplicación
2 de noviembre de 2023

Really needs voice or video connection to the customer for better customer service.

Todd McCormick
Estados Unidos
Alrededor de 1 año usando la aplicación
11 de octubre de 2023

due to the type of equipment we sell in our online store it seem that we do not see a lot of B2B customers.

Preowned Barcode
Canadá
6 meses usando la aplicación
31 de enero de 2024

sin comentarios

Nutrición Health
México
Casi 3 años usando la aplicación
21 de septiembre de 2023

it has many glitches, I m not sure, it will beep then nothing comes up then after a while you will see a messge.

Parfumfrance.com
Francia
Más de 2 años usando la aplicación
28 de septiembre de 2023

i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in

Apple Bag Lady
Canadá
Más de 1 año usando la aplicación
Shopify respondió 3 de octubre de 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support