Shopify Inbox

This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset.

Room for improvement:
- It would be awesome if an audio reply option was added.
- It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock.
- The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email.

Other than that it's extremely simple and works well!

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.

Very useful app -
1. can send product information
2. AI assistance added - reduces turnaround time in live conversation setting
3. Used effectively this type of customer is usually ready to buy.

It is getting better by the day.
Can do with some options. But for a free app it shoud get 5 Star.

4 Star now for asking me again for a review.
And if you ask me for a review why should I have to agree to your Terms and Conditions.

The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.