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It was so easy to install and straight forward function. I haven't used it long enough but so far so good.
Hi Posh Dress Code, thank you for the 5 star review!
So glad to hear that you find the app easy to install and easy to use so far! Here is a link to an article on how to optimize a chat feature to get the most out of it: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.
Hi there, Soaps By Us! Thanks so much for taking the time to leave a review for us, and for Inbox. Chatting instantly can be a challenge sometimes, especially when you're trying to make sure both you and customer are available. Thankfully, when using a mobile device, and even on desktop, you can enable push notifications so you can be alerted whenever a customer chats in via Inbox. So instead of a text alert, you get a little push notification! You can look into how to set up these notifications at this link here: https://bit.ly/3GrH4mc. -Imogen, Shopify Support
I think this app has worked well for me on my website. I would like it if I got a text notification to my cell phone number when I had a customer message ( there may already be this option and I just haven't found it yet) Otherwise, works good for me
Thank you for taking the time to leave your feedback here! I can definitely see how a text notifcation could be handy. I'll be sure to share that with our developers for you. Cheers! - Brie, Shopify Support
User friendly. Helps and gives more interaction with customers. Helped with their sizing questions and such.
Hi fikaboo, thank you for the 5-star review and sharing your experience!
I'm glad to hear that you think Shopify Chat is easy to use and has helped you communicate with customers. I hope using Shopify Chat will lead to more conversations and conversions!
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
I appreciate being able to immediately see and respond to customers if we're busy.
Great connection point with customers. Product suggestions help convert my browsers into buyers. Keep up the great work!
Great to chat with customers live on the site. Have made so many sales just by answering small questions or concerns customers have
So far so good. This is exactly what I need to keep our customers in tuch instantly. Thanks to 'shopify chat'! The most great part of it is it is ntotally free.
Hello Better Hardwares, thank you very much for your 5 stars!
We really appreciate that and are very pleased you are using the app to establish connections with your clients. Hoping this leads to increased conversations and conversions!
If you ever need any assistance, please contact our team directly at ping@shopify.com or via the support link inside the app.
Best regards,
Ruby C.
Senior Support Specialist - Ping
its good
Excellent chatbox - simple and straightforward, while also presenting a good number of options. No complaints whatsoever!