Shopify Inbox

Seems to work seamlessly I old wish Shopify chat support was better as they offer no phone support and the chat support waste many hours to fix simple issues.

What a great free app! We have eliminated the need for a phone line at our shop and we use this and a texting app instead.

It is a nice app and I am happy and thankful to use it. The minimum one hundred words for a review would be the only thing I could say needs improvement.

Nice app...

It's good, but could be better. Hopefully it's something that will develop. 111111111111111111111111111111111111

Sehr gut, ich kann nur jedem empfehlen.

Un sistema efficace per il primo contatto con i clienti, i messaggi arrivano anche via email quindi li leggi quando vuoi e non ne perdi nessuno

En mon absence shopify répond à ma place aus visiteurs et ça contribue à la confiance des visiteurs. Ce qui me dérange maintenant c'est le fait les gens moi je voulais cibler ce ne sont pas qui me laissent des messages,donc j'ignore comment shopify peut m'aider en ce sens,parce-que la plupart de ces message ont un caractère abusif et pornographique,merci aux dirigents de shopify si ils arrivent à bloquer ces gens de personnes .

SHOPIFY INBOX IS GREAT APP TO CHAT WITH CUSTOMERS. ALL MY CUSTOMERS ARE ABLE TO TALK TO ME LIVE AND MORE SALES IS GOOD.

This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).

The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.