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super bien merci ..................................................................................!
So far so good
so far so good :)
Very impressed with Shopify Inbox so far. I installed a couple of days ago and we've just had the 1st chat session which turned into a $100+ order. Great start!
I like how ell thais app is integrated with the Shopify system.
What I don't like is that the opening message for the customer is not customisable. The users don't have to put in any details of themselves which makes it difficult for the store staff to strike a personalised conversation.
All customers have a name like shopper 123, which doesn't help.
Hi Capsul!
Thank you for your feedback.
We have recently added a feature to Shopify Chat that asks visitors to enter an email address or phone number in order for you, the merchant, to follow up with them should they need to go.
Currently Shopify Chat can only recognize North American phone numbers, but if a visitor leaves an email address Shopify Chat will search through your 'Customers' section of Shopify to see if it matches an existing customer. If it does, Shopify Chat will update the conversation to show the buyer's name or email address. If it doesn't match an existing customer, Shopify Chat will create a new customer record for that visitor.
You can also edit the automated away and available messages in Ping to ask visitors to leave information. I will reach out to you personally over email to go over how you can do that. :)
Take Care,
Ellis from Ping and Kit Support.
Easy to use. Provides useful info about customer.
I will recommend because its free and it helps getting in personal touch with the customer.
It works really well has helped increase sales. Way better now that we have discovered the companion phone app!
The inbox for windows has been great. For some reason I cant access it with my phone, my only complaint about the app.
good, it is good Soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo nice