Recenzje (5 771)
Zawęź
-
Według oceny
The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented.
Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful.
As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing.
Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.
Hello Catholic Productions,
Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat.
These are all great suggestions, many of which are already on our list of features and improvements.
We appreciate the feedback and hope to address some of your concerns soon.
Best,
Ellen
Helpful to get instant access to customers via the phone app if I am away from my desk. Helps close sales more quickly. A+
Sehr cooles Feature, um mit den Kunden sehr nah und schnell zu kommunizieren. Einfach in der Implementierung und auf jedem Gerät erreichbar. Ist man nicht so schnell, dann geht es nahtlos per Mail weiter. Könnte einfacher und besser kaum sein.
Vielleicht in Zukunft noch mit einem Bot, der die Wartezeit zur Erfassung der Bestellnummer nutzt und intern direkt verknüpft.
The app has come a long way. Search is new which is good. Just the labels or tags would be great.
We might be far away but an integration into WhatsApp would be revolutionary.
AI is going good
Thank you for taking the time and sharing these suggestions! We understand that having group/team chats, color labels, and more appearance customizations is important to you, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
This app is very helpful for small business owners who is just starting like me. It connects to your apple account that you can communicate with your customer with a professional logo
お客様とのやり取りに使用していますが、時々メッセージが来ていることに気が付きません、改善方法はありませんか。
また、海外からの問い合わせが多いので、翻訳機能があるととても助かります。今はメッセージをコピーして、googlの翻訳機能を使用しています。
es gibt kein schliessen Button und man kann das Fenster auch nicht klein und dezent machen. Auf jeder Seite taucht es ungefragt wieder auf.
Einstellungsmöglichkeiten sehr bescheiden.
I like this app because it creates direct communications with customers which is always good. It's a quick and easy way to answer customer questions.
Makes my life so much easier. I love having all my messages in on place and well organized. Big bonus alos goes to the possibility of sending product links or discounts directly from the app.
super bien merci ..................................................................................!