Recenzje (5 114)
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I've used it. All I get are marketers trying to sale me their services. If there was a way to block those then this app would be great.
Thank you for getting in touch and letting us know that you've come across this issue with spammers. I'm happy to report that as of Shopify Inbox version 6.5.0., merchants can now block conversations within the app. You can use this feature to block any spam messengers you receive messages from.
We appreciate you sharing your feedback with us and I hope you continue to enjoy using Shopify Inbox moving forward. -Victor, Shopify Support
good experience but still exploring looking for more tips to attract more traffic and happy to hear from customers
Good some detail about what you did or did not enjoy about using this app. Really good -Your comments can help other merchants decide whether to use this app.
Hi Chinoke Co, Thank you for leaving a 5-star review!
We hope that this chat tool will be easy to use and help you connect with your customers. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
very cool App! really great!.
Would it be possible, if a customer chats with you, to see on which page he/she ist?
Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.
Werkt goed, blij mee :) Geen gedoe, geen problemen. We werken er dagelijks mee en de klanten lijken er ook tevreden mee te zijn. Fijn dat het in de mailbox binnenkomt.
In general the app is not bad. Just the iPhone app to answer the support request forces you to install kit. If you don't want to use it you can not even skip it and it has loads of bugs so sometimes you're just not able to answer the chat messages because the iPhone app has problems (iPhone 11 Pro). I just deleted it.
Hi Necklesse,
Thank you for your feedback!
Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible.
However, there are ways to use Ping without using Kit. I'm going to reach out to you personally over email to continue this conversation.
Take care,
Ellis from Ping and Kit Support
So far so good. Absolutely love this app and I think it's very crucial for any business as a way to give future and current customers an easier way to contact you.
Only I have a huge problem with the csv, why isn't it possible to download a simple csv, put in the info and upload it back again?
Hey, there. Thanks for taking some time to leave a review for Inbox! Are you having troubles editing and uploading a CSV related to Inbox? Shopify does require certain columns to be included in uploaded CSVs, so it's important to download one of our CSV templates and structures your uploads around that. It's best that you reach out to our Live Team for some assistance using this link: https://bit.ly/2AWw5VA. They'll be able to authenticate you and help resolve your uploading issue. -Imogen, Shopify Support
By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.