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顧客との連携を密にするために試しで使っています。チャットの変換のたびに送信されてしまうので、そこを改善してほしいです。日本語ならではの悩みです。そこが直れば使いやすくわかりやすく、引き続き使っていきたいアプリだと思います。
How come none of the 1 star reviews are pin-pointing the worse part about this app? The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".
But the email has no password and information so its rendered useless and has to be deleted by an admin before the customer can create their account. Who knows how many customers we have lost due to this.
UPDATE: I see your response but it does not make sense. Please try to understand that a customer cannot access their account page if they do not have a profile to go to. So how does a customer update their password when a password was never created? We have contacted Shopify support and escalated the case and are still not clear how this is effecting our customers.
Based on your reply, you assume the customers have an account page once they start a conversation. But they do not. They start a conversation and a customer profile is created with no password and no access. The customer, from what i can see, cannot update anything without our help now.
Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset (https://bit.ly/3ZOTOgP) to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers. -Elias, Shopify Support
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Another great feature of Shopify! perfect integration with the Shopify Inbox that works with the chat feature of our Shopify website. Easy set up and it is built well to integrate my team to track customer inquiry! Thanks Anne
unbeliever
very useful app. our customers have been sending messages through this app and I am able to access right away to respond instead of an email.
Did great allowing customers to communicate with me. Reduced abandoned chcekouts since Clients can express any concern or ask questions they have before making an order
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Easy to use. Love it :)
还可以，方便与客户沟通，但是同一个客户为什么经常有好几处对话不能合并为一个？
希望继续改进！
最少 100 个字符？最少 100 个字符？
最少 100 个字符？最少 100 个字符？Why?????