Recenzje (5 756)
Zawęź
-
Według oceny
Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.
I like the simplicity and it is so much easier to use than most of the other products out there. However, in it's simplicity, there are things- simple things, that would really help us out, like a search function. I just got some items back in stock (and I do have an app to alert back in stock sign ups) but it would be nice to message those customers who had asked and who may not have signed up for an alert. I also would love MORE automatic responses. Just 2 or 3 more would be great. But beyond that, I am really liking it.
Hey, there! Thanks so much for taking the time to leave your feedback here. I can definitely see how these additions would be of use in the app. I've gone ahead and passed your feedback onto our developers for future consideration. Cheers! - Brie, Shopify Support
Applicazione di per se valida, mancano alcune funzioni che la renderebbero più interessante come ad esempio una funzione più avanzata della gestione delle chat. E una maggiore personalizzazione del logo a comparsa
This is a great add on feature that allows you to keep the original email requests handy.
Overall the app facilitates easy sharing of sales promotion information to audiences from Facebook and Instagram.
Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.
So far so good. Will update after using for a few months.
One negative - can't change the default - track my order pre-filled answer.
Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support
its good for communication but issue is timing.
because lot of time gap between Asia and north America
over all a nice.
thanks
The app is good, but there is a delay with notifications to reply to messages. So far I have only had a couple of messages so I will see how it goes in the future.
We appreciate you notifying us of this issue, and I am glad to hear that you've otherwise found the app to be a useful tool for you and your business. Our developers are shortly going to be pushing a new update for Shopify Inbox that should address the delayed notifications issue you've been experiencing; please send an email to inbox@shopify.com addressed to Victor if the issue seems to be persisting over the course of the next few days and I will be happy to assist you further. -Victor, Shopify Support
The app is great, I wish it has the ability to edit:
1- Text on the button "Chat with us!" .
2- Enable/Disable auto question "What's my order status?".
3- Change the color of the button which closes the chat.
Thanks for your review and feedback, ULTRA UNIT!
I will submit your feature requests to our Developers, including the ability to change the look and text of the chat button and the ability to disable/enable the automated order-look up feature. These are great suggestions!
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping