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very good, an excellent tool to connect with people. I hope my client uses this method. Thank you for
Estoy utilizando esta app para tener mejor comunicación con mis clientes. Estoy satisfecha con ello, y me gusta la fascilidad de uso
Hello Agatha Bracelets,
Thank you very much for your 5 star review! We are pleased you are finding the app easy to use. I hope it leads to many sales for you!
Keep the app updated to enjoy future tools and features. If you have any questions, just contact our team directly.
Warm regards,
Veronica N.
Ping Support
I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert.
VERY disappointing.
Thanks for taking the time to leave your review, and for sharing your experience with us.
For context, the system prompts visitors to enter their email address to allow merchants to follow up and continue any further communications, even after the visitor leaves the store. I can completely understand how beneficial it would be to disable this feature however, as I'm aware that it'll allow merchants to quickly address their visitor's concerns.
I'll submit the feedback that you've shared here with us to the relevant development team. Thanks again for leaving your review. -Kimi, Shopify Support
This app has been a great help for our store,but it suddenly stoped working from today morning,it showing "shopify.okta.com refused to connect" can you please resolve this issue.
Hi Flash Zone Electronics فلاش زون للالكترونيات, thanks for reaching and leaving a review.
Shopify Ping iOS users did experience login issues on March 1 & 2nd 2021. Our developers were able to resolve the issue with the latest app version 3.1.5 release. I'm going to personally follow up with an email to you to ensure that you are able to log into Shopify Ping and access your customer chats.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
excelente relacion para la el servicio de conversion, ayuda de forma optima e integra dinamicamente 100 % recomendable
This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.
Thank you for writing your review and I am delighted to hear that the Shopify Inbox app has been a useful tool for you and your business. We appreciate you taking the time to share your feedback with us with regards to how the app can be improved and I will be sure to pass your suggestions onto our app development team. -Victor, Shopify Support
It's awesome. Thanks for adding this, Shopify! Hoping to see much higher conversion rates with this chat enabled on our store.
Hello Dormi, thank you for the awesome review!
So glad to hear that you chose Shopify Chat app to establish connections with your clients. I hope this leads to increased conversations and conversions.
If you ever need help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
All the best,
Ruby C.
Senior Support Specialist - Ping
Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?
Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!
Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well.
One request is that variants can be linked to from the app linked to the generic product type isn't good enough.
We're delighted to hear how you feel about our app! We can definitely see that linking variants or having product identifiers can be an improvement, and we'd be happy to pass this request to our developers. Thank you for taking the time and sharing this feedback! -Elias, Shopify Support