Shopify Inbox

I love this app so far! Was used by customers as soon as I installed it!

Really easy to set up and clear instructions, i did not use it yet then I do not know if it works properly xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

This app is adding (1) in all titles of stores for years and they're not solving it. I've seen it also in other stores using this which affects SEO.

This has been a good validation that we should have chat, and it's great that it's free to help us learn that but there are some significant improvements needed. Pros: easy integration to give it a try, works on mobile (iPhone), the ability to send products is great.

Cons:

- There's no sound/indicator when a new chat comes in unless I have my volume on. I like to keep my phone on vibrate.
- Would like a desktop version available so I don't have to keep an eye on my phone
- Would like to set available hours and/or an "Away" notification
- Would like to capture emails for later response if away. I feel terrible missing a chat and it's very poor form.

Necesito modificar el idioma de la app de español a ingles, como puedo hacer?
Ya que mi tienda tiene como objetivo el mercado estadounidence. Gracias

I wish it would take me automatically to the store I have it linked to without having to relog in for whatever reason, and let me use the enter button, so I can professionally write e-mails without it going one line. Other than that, I'm pleased, just wish there'd be a noise or something on the notifications so I can respond faster

Eccezionale

I love that it provides the customer order and cart info on the screen. I took one star off because it doesn't seem to integrate with other CRM apps where we store and access more in depth customer data and communications (hubspot, pipedrive, etc.)

Works well but could use some tweaks.

I want to like it, but it definitely has some annoying shortfalls. My biggest wish is that in addition to the away message, it'd be nice to just disable the chat altogether and hide it from the website on a schedule. I do this manually sometimes so I'm not getting pinged on my off days, but somehow customers are still able to send messages. Then the app keeps bugging me that "A customer is awaiting a response" and "Make sure you respond to the customer before they get away!" even though I have an away message set with details of how to reach us when the chat window is supposed to be "closed." We only have one person (me) handling online customer support, and I don't want to always be "On" and "Available." I like how well it integrates with Shopify since it is a native app, and the inbox page and app work well. I like how quick and easy it is to solve problems and answer questions when a customer reaches out. I like how they changed the way responses work when sending a message after the customer left the site. Email is much less disruptive and expected vs getting a response with no context from a random phone number because phone numbers used to be required. Please keep working on the app and making it better, but I'm probably disabling it again after the holidays and the holiday returns season is over.