Recenzje (5 759)
Zawęź
-
Według oceny
needs a more noticeable sound when messages arrive!
很好用！ 大大缩短了与客户之间交流的时间！客户的问题我们能够第一时间解决，不用像以前等几个小时。帮助我们卖家能有效察觉到产品问题所在！及时改正！顾客也能够放心购买！很好！很棒！很满意！希望能持续设计出更多高效率的软件解决用户痛点！
This app could be the death of any new started shop or e-commerce service if the app itself seem to stop working and even delete itself from the containing apps used for a shop? C'mon - developers should really start looking at the fundamentals of how this app is built and why it keeps crashing in a similar fashion for us all.... When its working - it does its job and it does it good. But its really unstable at the moment...
Thank you for writing your review and for sharing your feedback with us here. I can appreciate the frustration in seeing the app crash or fail to load, and how disruptive this can be for your business.
If you are experiencing consistent issues with the app I would recommend trying to access it in another browser to see if the problem persists there. If you see that the app is still crashing across multiple browsers, please contact our support team directly so this can be investigated in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support
This new integration is horrible. I would have paid for Shopify Ping. It was amazing. I received sound notifications when a customer messaged me. Notifications were sent in real-time. This new upgrade I do not receive notification when a customer messages me. When I do so happen to check and their is a customer question, the delay time from them sending to my receiving is drastic. I appreciated the app being free, but this app has cost my business a LOT of money by customer leaving products in the cart waiting on a response to a question. I regrettably deleting this app and installing another Chat App.
Sehr gute App. Wir sind sehr zufrieden, es ist eine gute Möglichkeit mit Kunden in Kontakt zu kommen.
It was very helpful setting up my clothing business and chatting with costumers very quickly. i love it.
Hello Beiga, Thank you for leaving a review and your thoughts on the app!
I'm so glad you love the app so far! Please do keep up-to-date with app versions so you can take advantage of feature releases.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
We are not able to get ringing notification on phone when a custer is jumping on the chat to solve the concerns.
Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. If you're having issues with getting notifications from Inbox, this is likely due to the app not having the permissions needed to send notifications. Please, access the 'settings' area of your mobile device and then look for 'notifications.' From there, find the Inbox app and select it. There should be a toggle in there for you to turn on notifications for the app. If you've turned them on and still don't receive the notifications, please reach out to our Live Team (https://bit.ly/2AWw5VA) for some additional support. - Imogen, Shopify Support
I really wanted to like this app. Integration with Apple Messages works well, it looks good and everything is centralised on Ping. Plus it’s free. However, just turning this app on instantly kills my pagespeed score! It’s loading webfonts, google captchas, jquery and a bunch of other stuff. Plus I have no control over it. There should be an option to manually insert chat onto the theme, so I could get some control on how it’s loaded. Or options to disable chat on mobile version (it’s where it’s most noticeable the performance hit). Or please do anything really about performance, I want to use this app and chat service but as it is it’s simple impossible.
Hello Arda Suppliers, thank you for your honest review and feedback.
We understand how important page speed is for our Merchants and this feedback is valuable. I will be sharing it with the Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
je viens d'essayer ça à l'air cool, lldldldldldldldldldlldlddlddldldldldldldldldldlldldlddldldddddddd
good