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De app werkte perfect. Maar sinds een nieuwe update zie ik geen naam en email meer van klanten omdat ze deze niet meer hoeven achter te laten. Hierdoor worden de chats ook niet meer aan klanten gekoppeld. Bezoekers moeten nu inloggen met een account wat een te hoge drempel is om een bericht te sturen voor bestaande klanten en bezoekers van de site hebben geen account. Daarnaast als we een bericht sturen terwijl de klant uit de chat is kreeg die normaal automatisch een mail. Dat is nu ook niet meer het geval waardoor klantvragen nu onbeantwoord blijven. Ik was tevreden maar met de nieuwe update heeft de app totaal geen meerwaarde meer.
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
Thank you for the detailed feedback. Good news first: the mobile display issue, where the app covered the whole screen, has now been fixed, so please update and take another look. On telling new from returning customers, turning on "require customer sign-in" asks for their name and email, which restores that visibility instead of showing "new visitor." Shopify Inbox now collects customer emails through verified sign-in because the old form allowed someone to enter an email they did not own improving accuracy on the app. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects customers and merchants. If anything still looks off after updating, the team at help.shopify.com/support is happy to help.
a nova atualização está pessima! Não pede email do cliente e se você não estive online pra responder, não tem como responder mais depois como antes que a resposta ia pro email do cliente.
Obrigado pelo seu feedback. Para solicitar novamente o e-mail do cliente e conseguir responder mais tarde, mesmo quando estiver offline, ative a opção "Exigir login do cliente" nas configurações da sua Caixa de Entrada. Com o login ativado, o cliente informa o e-mail dele e suas respostas chegam à caixa de entrada dele, exatamente como antes. Adoraríamos ajudar você com isso! Entre em contato conosco pelo site help.shopify.com/support para que possamos autenticar sua loja e oferecer suporte.
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!
Thanks for this review. You asked for more control over how the chat looks, and that is now live. In your Shopify Admin, go to Sales channels > Inbox and click the pencil icon next to the Inbox name. It opens the Theme editor on the Inbox app embed, where you can adjust text size, chat button size, and colors, so the chat can be as prominent or as subtle as you want. Also in Sales channels > Inbox > Chat settings you can click on "Require customer sign-in" to toggle that on which will help you with verified lead capture again.
Jól működik. AI asszisztens hiányzik belőle.
Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.
Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing.
It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
