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You guys/girls are great keep up the good work, YOU guys/girls make this easy and much FUN too boot.
I love this app and it saves us a lot of money being able to provide chat internally so easily. If you added better reporting I would change this to 5 stars.
The app is great for communicating with customers, however, I've received soliciting spam messages which can be annoying.
I used the Shopify inbox for a while and I can say that it is very helpful and achieves the aim of it for anyone who uses it.
I wish it would take me automatically to the store I have it linked to without having to relog in for whatever reason, and let me use the enter button, so I can professionally write e-mails without it going one line. Other than that, I'm pleased, just wish there'd be a noise or something on the notifications so I can respond faster
Hey, there. Thank you for taking the time and sharing this review! We're delighted to hear that you're pleased with Shopify Inbox and we greatly appreciate your feedback. We understand that you'd like to see some improvements, such as automatically accessing the store, being able to use the enter button, and having sound alerts for new notifications, and we'd be more than happy to pass these suggestions along to our development team for considerations with future releases or updates. Cheers! -Elias, Shopify Support
I love that it provides the customer order and cart info on the screen. I took one star off because it doesn't seem to integrate with other CRM apps where we store and access more in depth customer data and communications (hubspot, pipedrive, etc.)
easy to use and used often by customers. easy to use and used often by customers. easy to use and used often by customers.
It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.
Works well but could use some tweaks.
Pratique, efficace, avec notifications, permet une réactivité certaine !