Recenzje (6 121)
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The phone is notification is so delayed, by the time you get it the customer already left your store 10minutes ago. - Inbox randomly decides to switch off and not be visible for customers.
- Inbox not great for managing conversations, I can see some elements are there
- App notifications are not a thread, each message different notification Avoid this until it's more polished and to the level one ...
Hi there. Thank you for taking the time to provide us with this review and feedback. We are always looking for ways to better our products for our merchants and we appreciate ...
It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
Hey there, thanks for taking the time to write a review. When you open the chat by selecting the icon on the online store - you can also select the application icon once ...
less useful now that facebook and instagram not in the same box too few automated responses
Thank you for your review! -Emily, Shopify Support
As long as there is chat, the program keeps sending emails, one for each line of conversation.
Even if you cancel all notification options in the settings, it will still be the same.
Frustrating, no technicians to fix or advise.
Thank you for taking the time and bringing this to our attention. It looks we'll need to take access your account in order to get a closer look at the issue and collect some ...
Horrendous. You can't even read what your customers wrote. You have to go back over to Messenger to see it from your phone. Then you try to delete it and it threatens to make it impossible to work from your phone anymore. What the he double hockey sticks is wrong with your tech department? They are ruining your platform with every change they make and now you've made your company customer service ...
Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that
Any solution?
Hey, there. Thanks for taking the time and sharing this feedback with us. We understand that some customers may prefer not having to share their info in order to ask a ...
Useless, delays in notifications of received messages. I face many problems with my customers due to this useless app 000000000000000
Thank you for writing your review and for providing your feedback to us here. I'm sorry to hear that you've experienced delays in receiving messages through Shopify Inbox, ...
Notifications are broken. It will work once and then never again. I changed nothing with my phone or any settings. I got notified a customer was wanting to chat 1 time EVER. Then it will never do it again.
Hello Deal Crashers Inc., thank you very much for your review and feedback! I've had a look at your conversation logs and will reach out to you personally to explain and sort ...
This app works well if you have only one store. If you have multiple stores, this app is unusable. My one-star review is based on the fact that requests for this app to function with multiple stores were submitted over 2 years ago and the Shopify dev team has ignored the requests completely. Very typical of Shopify. Tidio, on the other hand, has this functionality working seamlessly. So, if there ...
Thanks for bringing this to our attention. I can definitely see how this would be beneficial for you and your business. I have submitted a feature request to our development ...
Its a real shame this app is lacking important features! The concept is great but you can't move the position of the widget and it covers up the add to cart button on the sticky cart. We had many complaints of this :( You also can't set a time to be active so customers are getting annoyed when there is no response. We had to remove it for the time being but will install it if these things are ...
Hello Crooked Imaging Photo Video, thank you for your great feedback! I will take your ideas to our product team, as we really need this information to improve the app.
To ...