Shopify Inbox

I would recommend it, but sometimes it is hard to find.

This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.

The mobile app is fantastic as well.

The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.

We use Shopify Inbox extensively and it usually leads to sales!

Very informative and helpful with growing, correcting and finding new ideas for your business.

A simple yet powerful app has transformed my customer communication into a seamless and efficient experience.

Good app easy to use works very lean on cellular networks as well.

We needed a simple chat plugin that was easy to onboard and Shopify Inbox met those needs perfectly. It was easy to onboard and customize and it being a free app for us to try live chat with was also a big selling feature. We do miss the integration with messenger though!

Helpful to get instant access to customers via the phone app if I am away from my desk. Helps close sales more quickly. A+

The app has come a long way. Search is new which is good. Just the labels or tags would be great.
We might be far away but an integration into WhatsApp would be revolutionary.

AI is going good

Easy to use and customers love it.