Recenzje (6 132)

Ogólna ocena
4,7
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  • 79% ocen to oceny z 5 gwiazdkami
  • 14% ocen to oceny z 4 gwiazdkami
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28 wrzesień 2023

i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in

Apple Bag Lady
Kanada
Ponad rok korzystania z aplikacji
Shopify odpowiedział(a) 3 październik 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've ...

14 luty 2024

needs a photo of staff

Off Road Canada
Kanada
Ponad rok korzystania z aplikacji
9 kwiecień 2022

L'app ha naturalmente la potenzialità solo per il fatto che è nativa. Ciò che manca però di importante: la possibilità di poter gestire piu store, switchando da un'account all'altro, ricevere i messaggi anche via mail per poter rispondere anche dalle email, e soprattutto la possibilità di cercare tra i messaggi (se ne hai per esempio anche solo 1000 diventa impossibile risalire). Le notifiche non ...

Cucinosano
Włochy
Około rok korzystania z aplikacji
22 sierpień 2019

I have multiple stores and they App only works with one store login? will they upgrade so you can use it on many stores?

Bakeware New Zealand
Nowa Zelandia
Około rok korzystania z aplikacji
Edytowano 26 wrzesień 2022

So sosish app. On the plus side it's easy to use and integrate with Shopify. On the other hand, desktop version is pretty crappy (crashes frequently) and does not have basic things like a search function.

MamaFoods
Stany Zjednoczone
Około rok korzystania z aplikacji
5 wrzesień 2019

The widget is not optimized for Safari browser. Almost on all iPhones and MacBooks using Safari browser the white chat widget is not centered. And when opening it in Safari browser MacBook, after refreshing the page, the widget never shows up.

FixProvider
Stany Zjednoczone
Około rok korzystania z aplikacji
Shopify odpowiedział(a) 12 wrzesień 2019

Hello FixProvider -
Thank you for your feedback and letting us know about the problems you were seeing in Safari. We have fixed the centering issue as well as the problem ...

2 listopad 2023

Really needs voice or video connection to the customer for better customer service.

Todd McCormick
Stany Zjednoczone
Około rok korzystania z aplikacji
25 październik 2023

es una buena aplicacion, pero seria mejor su directamente te enviara respuesta a whatsapp mas que al correo cuando uno no responde de inmediato. se hace mas facir la comunicacion por whatsapp creo. ademas seria bueno que uno pudiese ponerle un timbre exagerado e insistente al telefono cuando llegan mensajes por aqui, se pierde facilmente el momento online con el cliente.

maluku
Chile
Około rok korzystania z aplikacji
6 grudzień 2021

I want to like it, but it definitely has some annoying shortfalls. My biggest wish is that in addition to the away message, it'd be nice to just disable the chat altogether and hide it from the website on a schedule. I do this manually sometimes so I'm not getting pinged on my off days, but somehow customers are still able to send messages. Then the app keeps bugging me that "A customer is ...

Patagonia Bend
Stany Zjednoczone
Około rok korzystania z aplikacji
Shopify odpowiedział(a) 7 grudzień 2021

Thank you for taking the time and sharing this feedback with us. We can see how having the ability to schedule the chat availability and being able to disable some of the ...

Edytowano 2 sierpień 2022

Shopify Inbox is finally getting enough functionality to begin being useful for many merchants. Here's how to get to five stars, Shopify: -Customers need to be able to attach images in chat
-Team members should be able to have internal discussions about a chat that the customer can't see. Our current workaround is to communicate outside of Inbox to discuss issues in Inbox
-Add the ability to turn ...

Atla Water
Stany Zjednoczone
Około rok korzystania z aplikacji
Shopify odpowiedział(a) 10 sierpień 2022

Thank you so much for taking the time to write your review and to lay out all of your suggestions here. It's greatly appreciated and I can see why all of the recommendations ...