Recenzje (5 723)

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4,7
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22 październik 2024

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

Seaside Candle Company
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
14 listopad 2024

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...

The Room Surf & Skate Shop
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Shopify odpowiedział(a) 18 listopad 2024

Thanks for sharing your feedback.

To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open.

You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation".

We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at inbox@shopify.com with more details about what you would be looking for and we can share your idea with the product team. Thanks!

- Shopify Inbox Team

7 listopad 2024

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.

Brookshire Acres
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
2 wrzesień 2024

You cannot change the "Chat with Us" title on the app, please help with this.

Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.

AI Music Service
Stany Zjednoczone
Około rok korzystania z aplikacji
Shopify odpowiedział(a) 18 listopad 2024

Thanks for taking the time to share your feedback.

We have actually added the chat avatar feature you suggested to help make communication more personal.

You can enable and manage your avatar at inbox.shopify.com under Settings > Message preferences > Avatar.

After selecting "Use admin profile picture", the picture will appear in the circle in the chat as you have described.

You also should be able to change the title and icon of the chat widget. From your shop's admin at admin.shopify.com, select Inbox under "Sales channels". Clicking the "Customize chat" button will take you to an editor in which you can modify the colors, icon, wording, positioning, and greeting message of the chat widget.

For the text, we have preset options as well as the option to remove the text and just have an icon. Please feel free to reach out to us at inbox@shopify.com for further assistance with either of these features. Thanks!

- Shopify Inbox Team

18 sierpień 2024

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

Ribbon by Design
Stany Zjednoczone
Około rok korzystania z aplikacji
Shopify odpowiedział(a) 18 listopad 2024

Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the app. Please feel free to reach out to us at inbox@shopify.com.

- Shopify Inbox Team

8 sierpień 2024

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

The Online Store
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
Shopify odpowiedział(a) 14 sierpień 2024

Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support

2 listopad 2024

A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.

Sacktaschen
Polska
7 dni korzystania z aplikacji
Shopify odpowiedział(a) 18 listopad 2024

Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team.

- Shopify Inbox Team

20 sierpień 2024

It will look a lot cleaner if there's a hyperlink rather than sending the whole link

The Woobles
Stany Zjednoczone
3 miesiące korzystania z aplikacji
Shopify odpowiedział(a) 18 listopad 2024

Thank you for your feedback! I have shared this idea with our product team.

- Shopify Inbox Team

17 lipiec 2024

yes its good but most of the time its create problem in mobile app. there always a 404 error come. otherwise a good app to remain in contact with customers.

Trend Glow
Pakistan
5 miesięcy korzystania z aplikacji
11 lipiec 2024

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

cinder + salt
Stany Zjednoczone
3 miesiące korzystania z aplikacji