Shopify Inbox

Good internal way to answer customer questions.

HELLO

es buena pero ya debe ser chatbot

we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.

works great ... I would like to learn more about it and find a way to do a pop-up notice to more easily respond. I think there should be a pop-up window option on a desktop/laptop or, at minimum, a popup window/notification bubble or something on the dashboard to indicate a new message and allow for a more timely, possibly live customer interaction.

good

I found an issue syncing my messages between my phone, iPad and desktop computer. Seems the messages are wrongly time-stamped. Earlier messages are appearing a the bottom while the latest messages appear above, on different devices.

I love using Shopify. It makes it easy to run a successful business. I only wish there was a better Customer Service option to speak with a real person when issues arrise.

The App is almost perfect. One thing I don't like is, that the user has give the Name and E-Mail before a conversation is possible. I can see the advantages.
But not everybody would like to give the name. So we have much less Chat conversions then we had with Tawk.to.
It would be nice to have a setting, where this can be enabled or disabled.

Being new and still learning in the industry, this app is my 'right hand man, it's so easy to use, this should be the standard on how all apps fallow...