Avaliações (5.508)

Classificação geral
4,8
Número por nível de avaliação
  • 78% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
17 de abril de 2021

I have not been getting notifications that people have been messaging my store! It has caused me to lose customers, never using this app again.

SKCStencils
Estados Unidos
Aproximadamente 2 anos usando o app
Shopify deixou uma resposta 19 de abril de 2021

Hello SKCStencils, thank you for the feedback and review.

I'm sorry to hear that you've had issues using Shopify Chat with Shopify Ping. We have both mobile and desktop version (Shopifyping.com) of Shopify Ping which will provide audible notifications when someone chats in. I'm going to personally reach out to you via email to help you resolve the issue you've been experiencing.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

7 de outubro de 2021

The phone is notification is so delayed, by the time you get it the customer already left your store 10minutes ago. - Inbox randomly decides to switch off and not be visible for customers.
- Inbox not great for managing conversations, I can see some elements are there
- App notifications are not a thread, each message different notification Avoid this until it's more polished and to the level one expects from a massive company such as Shopify.

nappycare.co.za
África do Sul
Aproximadamente 2 anos usando o app
Shopify deixou uma resposta 12 de outubro de 2021

Hi there. Thank you for taking the time to provide us with this review and feedback. We are always looking for ways to better our products for our merchants and we appreciate you taking the time to do this.

I would recommend reaching out to our Live support team via our Help Center (https://bit.ly/2AWw5VA) to take a closer look into some of these concerns. If they are indeed not supported in our app, our support team will happily submit your feedback up to our developers for future consideration, thank's again. -Marty, Shopify Support

5 de outubro de 2023

less useful now that facebook and instagram not in the same box too few automated responses

Warndu
Austrália
Quase 2 anos usando o app
Shopify deixou uma resposta 6 de outubro de 2023

Thank you for your review! -Emily, Shopify Support

23 de maio de 2023

As long as there is chat, the program keeps sending emails, one for each line of conversation.
Even if you cancel all notification options in the settings, it will still be the same.
Frustrating, no technicians to fix or advise.

Vestar Skateboards
Estados Unidos
Quase 2 anos usando o app
Shopify deixou uma resposta 24 de maio de 2023

Thank you for taking the time and bringing this to our attention. It looks we'll need to take access your account in order to get a closer look at the issue and collect some logs for our development team. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through live chats or emails. Cheers. -Elias, Shopify Support

23 de julho de 2021

Horrendous. You can't even read what your customers wrote. You have to go back over to Messenger to see it from your phone. Then you try to delete it and it threatens to make it impossible to work from your phone anymore. What the he double hockey sticks is wrong with your tech department? They are ruining your platform with every change they make and now you've made your company customer service department a joke. You went from user friendly and cutting edge to an albatross around the neck! And no one ever has any answers or credits your account holders for the inconveniences. No personal responsibility and I'm sure you will find some way to hide this review, but you know its the truth! You are taking advantage of small business during a pandemic for all our hard work and struggle. Its shameful.

Blue Medic Designs
Estados Unidos
Quase 2 anos usando o app
16 de dezembro de 2021

Useless, delays in notifications of received messages. I face many problems with my customers due to this useless app 000000000000000

ArtsyBundles™
Países Baixos
Quase 2 anos usando o app
Shopify deixou uma resposta 23 de dezembro de 2021

Thank you for writing your review and for providing your feedback to us here. I'm sorry to hear that you've experienced delays in receiving messages through Shopify Inbox, and have not found the app to be of use.

If you are still interested in using the app, please feel free to reach out to our support team who'd be happy to look into the delays you've seen and attempt to troubleshoot the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support

17 de novembro de 2020

Notifications are broken. It will work once and then never again. I changed nothing with my phone or any settings. I got notified a customer was wanting to chat 1 time EVER. Then it will never do it again.

Deal Crashers Inc.
Canadá
Quase 2 anos usando o app
Shopify deixou uma resposta 23 de novembro de 2020

Hello Deal Crashers Inc., thank you very much for your review and feedback! I've had a look at your conversation logs and will reach out to you personally to explain and sort out any issues.

Please keep an eye on your inbox for an email from me. Thanks again, talk soon!

Best regards,
Veronica N.
Senior Support Specialist - Ping

8 de março de 2023

This app works well if you have only one store. If you have multiple stores, this app is unusable. My one-star review is based on the fact that requests for this app to function with multiple stores were submitted over 2 years ago and the Shopify dev team has ignored the requests completely. Very typical of Shopify. Tidio, on the other hand, has this functionality working seamlessly. So, if there is anyone who would like to have one chat channel for multiple stores, Tidio is the way to go.

Rithm
África do Sul
Quase 2 anos usando o app
Shopify deixou uma resposta 14 de março de 2023

Thanks for bringing this to our attention. I can definitely see how this would be beneficial for you and your business. I have submitted a feature request to our development team, highlighting the importance of the ability to connect to multiple stores. - Ollie, Shopify Support

Data de edição: 15 de setembro de 2020

Its a real shame this app is lacking important features! The concept is great but you can't move the position of the widget and it covers up the add to cart button on the sticky cart. We had many complaints of this :( You also can't set a time to be active so customers are getting annoyed when there is no response. We had to remove it for the time being but will install it if these things are addressed. www.crookedimaging.co.uk

Crooked Imaging Photo Video
Reino Unido
Mais de 1 ano usando o app
Shopify deixou uma resposta 21 de setembro de 2020

Hello Crooked Imaging Photo Video, thank you for your great feedback! I will take your ideas to our product team, as we really need this information to improve the app.

To help with the widget covering up the add to cart button, we recommend using the bubble icon, instead of the text icon. Many merchants have experienced the same, and using the different icon solves this issue for now.

We will be adding the ability to set hours, as well as other customizable features. I'll get in touch with you directly when that happens as we would love to have you back using this great app.

Thanks again for your input, take care.

Best regards,
Veronica N.
Kit & Ping Support

Data de edição: 14 de junho de 2023

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.

Update: since contacting support regarding the issues I have with this app, I have been inundated by spam conversations offering marketing services (none received in the 12 months prior, at least 30 spam conversations received since). Coincidence? I wonder!

Niccolò P.
Reino Unido
Mais de 1 ano usando o app
Shopify deixou uma resposta 7 de junho de 2023

Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support