Shopify Inbox , 1 644 avaliações

Avaliação geral
Pontuação por nível de classificação
  • 65% das classificações são de 5 estrelas
  • 16% das classificações são de 4 estrelas
  • 6% das classificações são de 3 estrelas
  • 4% das classificações são de 2 estrelas
  • 8% das classificações são de 1 estrelas
8 de maio de 2023

Leider wird der Facebook und Instagram Messenger entfernt. Somit muss man diese Kanäle nun über Umwege extern abrufen. Warum macht ihr sowas?

Tempo passado a usar a aplicação: About 2 months
4 de maio de 2023

Una app que se encuentra limitada en su personalización. No está la opción para mover el chat mediante código.

Tempo passado a usar a aplicação: 4 months
24 de abril de 2023

Great App, worked really well for us, but disappointed to see Instagram and Facebook Messenger will no longer be supported, having it all in one place is the main draw of this

Reino Unido
Tempo passado a usar a aplicação: About 1 year
Questão respondida por Shopify 25 de abril de 2023

Hi, there! I appreciate you taking the time to leave a review. I can definitely understand why having everything in one place has been helpful. I'll definitely pass this feedback on to our developer team. In the meantime, I wanted to let you know that you can continue replying to Facebook & Instagram Messenger messages through Meta Business Suite. You can learn more about this in their help documentation here: -Erin, Shopify Support

14 de março de 2023

App is functional, but is very limited in appearance. Don't make the chat function pop up in a massive box every time someone visits the store. It should be a small icon that expands. Also, add the ability to collapse the space where the instant answer questions go when I do not want to use them. I uninstalled and will check again in the future.

Persimmon & Co.
Estados Unidos
Tempo passado a usar a aplicação: 12 minutes
Questão respondida por Shopify 14 de março de 2023

Hi, Persimmon & Co.

Thank you for sharing your experience with us. We're sorry to hear the app did not service your business needs. I can certainly understand wanting the chat box appearance to fit at a smaller scale and the ability to collapse where you input questions/answers. We appreciate you sharing your feedback and have communicated this with our development team to look into reviewing this in the future. - Victoria, Shopify Support.

8 de março de 2023

Necesito modificar el idioma de la app de español a ingles, como puedo hacer?
Ya que mi tienda tiene como objetivo el mercado estadounidence. Gracias

Estados Unidos
Tempo passado a usar a aplicação: 17 minutes
6 de dezembro de 2022

Handige app maar niet als je webshop meerdere talen heeft. Je kunt je automatische berichten niet vertalen in meerdere talen.

Países Baixos
Tempo passado a usar a aplicação: Over 2 years
19 de novembro de 2022

La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.

Grimandi calzature
Tempo passado a usar a aplicação: 27 minutes
8 de novembro de 2022

App ist gut, aber habe in letzter Zeit ständig Probleme beim Einloggen (Code 1000), was recht nervig ist.

Kienerkissen GmbH
Tempo passado a usar a aplicação: 4 months
2 de novembro de 2022

Very disappointing: I installed this app after Shopify notified me that they no longer supported my previous (shopify supported) app for chats. But this app only functions in one language, hopeless for all those gazillions of websites that are multi-language. My translation app (previously recommended by Shopify) cannot intervene as Shopify Inbox is a widget that seems to be loaded onto the page via an iFrame, meaning that the content is stored somewhere else and just loaded in. Sadly, Langify cannot access this type of content. Shopify's answer is to recommend 6 other translations apps. Perhaps they'd like to pay for someone to do the back office work necessary to load up all the translations again!

Tempo passado a usar a aplicação: 6 days
Questão respondida por Shopify 19 de dezembro de 2022

Hi Beverly, thank you for writing your review. I can understand your frustration with the limited language translation options within Shopify Inbox and we appreciate you taking the time to detail the experience you've had with the app when trying to add more languages. Our development team welcome feedback for Shopify Inbox as it helps us decide how to improve the app moving forward and I will be sure to pass your comments on to them. -Victor, Shopify Support

Editado a 7 de novembro de 2022

PROS: Works, free, no major hiccups and customers do use it. CONS: lack of meaningful design customization (its just a giant bubble that cant be shrunk/tweaked or moved), cant select where emails go, cant disable on pages where it makes no sense, opaque/confusing language makes using the app more of a chore than it should be, and finally we're also getting spammed on it... Almost every other public-facing app we use has these kinds of options/customization tools. I kind of wish customers didnt use it so I could delete it and not deal with these annoyances.

Viridian Gaming
Estados Unidos
Tempo passado a usar a aplicação: 5 months
Questão respondida por Shopify 26 de outubro de 2022

Hi, there. Thank you for taking the time to share your detailed review and providing feedback to help us better our offerings and services. We appreciate the examples of how we can better support your business, and have passed it along to our development team. -Olivia, Shopify Support