Recensioner (6 010)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 79 % av omdömena har 5 stjärnor
  • 14 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
27 december 2024

This is a ONE STAR review but when I tried to submit one star, it would not submit. I tried over and over again, but it kept rejecting and refusing to submit. So if you see this, know that I only gave it more stars so it would let me submit. I'm telling the truth for others to know. It should have been ONE STAR. I'm taking screenshots of everything to keep as proof.

What it did by refusing to let me submit ONE STAR means that this app that "supposedly" has 5,568 --- 4.7 stars --- is lying to the public because it forces people like me to give higher stars because it won't let us submit ONE star. It would only let me submit after I gave it more stars. So if you don't see one star reviews, it is because this app is lying and misleading Shopify shop owners by forcing reviews to be higher than they are, and its rating really has much lower 4.7 stars at 5,868.

This is my real review:
The app has no info to show me how to see what my customer sees. I can't see what my store's "sender" contact info is, and there is no way to find it or adjust it in any settings. And most of all, the app says my customer has no orders, but they DO have orders. There is also no help or support for it either. If you really care, email me to help me with a solution and stop preventing reviewers from leaving honest reviews with truthful feedback. Fix your app instead!

Stephany Style
USA
11 månader användning av appen
27 december 2024

I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!

Biostrand
USA
Mer än 2 år användning av appen
5 januari 2025

Great way to communicate with customers. I have it set to email, so I never miss a message.

Corporate Coffee
Nya Zeeland
Mer än 4 år användning av appen
16 januari 2025

It has lots of tools that will help to reduce your work and increase sales

BellaSkinUSA
USA
Mer än 2 år användning av appen
22 december 2024

For an app that's free, it's extremely good. there are ofcoure a lot of things that can be improved, but overall great experience

Elevar Sports
Indien
Mer än 4 år användning av appen
21 januari 2025

I love Shopify Inbox! There are some, of course, some things that could be improved upon. For example, I'd LOVE it if users could search within the Mail app for messages from specific users or for messages pertaining to specific products or key words. Sometimes I have to research something for a response, and then it's hard to find that particular message again. That being said, it's an amazing tool and it's FREE. It's also fairly user-friendly and simple. Thank you!

Babybox and Family
Tyskland
3 månader användning av appen
Shopify svarade 31 januari 2025

Thank you so much for your review.

We just want to share that we do currently have a search feature on the Inbox website and mobile app. At inbox.shopify.com, you can find the search icon on the left sidebar, to the right of your store name. On mobile, the search bar is above the conversation list. We support searching by keywords as well as customer names and emails.

Hope that helps! If not, feel free to reach out to us at inbox@shopify.com.

- Shopify Inbox team

13 december 2024

Shopify Inbox! It's like that friend who shows up to the party, instantly makes everything easier, and somehow manages to charm everyone. Super easy to set up—like assembling a LEGO set with just five pieces! I swear I blinked and it was ready to go.

If you’re looking for smooth sailing in customer chats, this is your ship!

The Mattress Place
USA
Ungefär 2 år användning av appen
4 januari 2025

Would recommend because it's user-friendly and informative, allows to cancel labels, good customer services.

Zencrafthouse
USA
Nästan 5 år användning av appen
2 januari 2025

I love this app because it gives potential customers access to me. If they have a question, the app notifies me, just like a text. And boom, I can answer any and every question the customer has. This way the customer gets answers immediately and you provide customer service that gains more confidence with them. I've gotten lots of customers because of the accessibility and ease of using this app. And best of all,, it's FREE!!!

Ecomm Essentials
USA
3 månader användning av appen
Redigerat 21 november 2024

As of my last knowledge update in December 2023, Shopify Inbox has provided a seamless experience for businesses looking to streamline their customer communication.

The platform's user-friendly interface and integration with Shopify's ecosystem have made it efficient in managing customer inquiries, resulting in improved customer satisfaction and conversion rates. Its robust features, such as automated responses and order management, have proven to be invaluable for businesses, making it a highly recommended tool for e-commerce operations.

Keep in mind that there may have been updates or changes to Shopify Inbox since my last knowledge update.

ONFLAIR
Tyskland
Mer än 3 år användning av appen