Shopify Inbox , 4 461 recensioner
Förfina
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Efter omdömen
Das war eine schnelle und hilfreiche Erfahrung. Danke!
Easy and efficient way to enhance client experience.
I think this option is pretty useful for my customers. You can just go in and write a quick question in the chat. In a few months of using it, I haven't found any problems.
for its purpose.
Nice
Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.
1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.
2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.
3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.
Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support
Amazing platform for owners to get in contact also for others to email on suggestions. This also allows us as shopify store owners to gain access to people browsing our adds on the social media platforms we post on. My only suggestion is that shopfiy open a portal so that one may search other store owners and link up with them to conduct business.
tolles tool
Great app and user friendly
Ótima experiência com os clientes nas lojas.